Support Consultant
7 days ago
**OBJECTIVE**:
**MAIN RESPONSIBILITIES**:
- Investigate, analyse and record customer issues.
- Escalate support requests you cannot resolve to the appropriate internal consultant or manager.
- Travel to clients (local and international) to do onsite training and installations
**SKILLS AND ATTRIBUTES**:
- Knowledge of Microsoft Word, Outlook, and Excel.
- Previous PMS systems experience is required.
- Willingness to learn & a positive attitude
- Work experience within the hospitality Industry will be advantageous.
- Willingness to travel locally and internationally.
- Must be vaccinated and have a passport for travelling purposes.
- Previous customer service experience advantageous
**BENEFITS**:
- Salary based on experience
- We do not work on weekends or public holidays (Unless on after-hours support)
- 15 days annual leave + leave on your birthday.
- Ample opportunity to grow in various areas of the company.
**Job Types**: Full-time, Permanent
COVID-19 considerations:
Ability to commute/relocate:
- Somerset West, Western Cape: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have experience working on a PMS system? Specify
- Do you have system support experience?
- Do you have a valid passport?
Willingness to travel:
- 50% (required)
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