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Travel Office Consultant
3 weeks ago
**Job Duties/Responsibilities will include**:
Compiling competitive quotes for travel packages.
Consulting with your clients, making follow-up calls, and ensuring that all possible is done to convert the enquiry into a confirmed booking.
Booking all components of packages quoted to your clients.
Assisting with group leading duties as required which, may entail domestic and overseas travel.
Managing customers on our CRM system.
Loading client and package information into our system.
Processing of client bookings via our system up to the completion of the sale of the travel packages and the reconciliation of actual vs budgeted costs for each client's travel package.
Ensuring continuous Quality Control for information loaded onto our system, including the "Look and Feel" and pictures and information on our documentation.
Assisting with all reasonable requests made for assistance with various tours and projects.
Grade 12
Travel and Tourism degree is highly preferable
Skilled at quoting, booking, and operating bookings - minimum 3-5 years travel consulting experience
Experienced and knowledgeable working within Reservation systems
Can manage high volumes whilst maintaining a high level of attention to detail and accuracy
A skilled communicator who provides quality communication to clients
Services and customer experience focus
Maintains quick turnaround times
Solutions driven
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