Senior Travel Consultant Luxury Travel Company Johannesburg
1 day ago
**Kendrick Recruitment is currently hiring a Senior Travel Consultant for a Luxury Travel Company based in Johannesburg.**
We are seeking a highly skilled and experienced individual to join a dynamic team. This role is ideal for someone with a strong background in crafting bespoke travel experiences for the European, Middle Eastern, and UK markets. The position requires exceptional customer service, attention to detail, and the ability to generate sales while maintaining agent relationships and high service standards.
**Role Description**
**Responsibilities**
- Build and maintain excellent relationships with agents in the European, Middle Eastern, and UK markets.
- Liaise with the Reservations Manager on sales opportunities and agent developments.
- Create bespoke travel itineraries, ensuring accuracy and alignment with guests’ expectations and company standards.
- Stay updated on property product and third-party products, as well as technology systems.
- Handle bookings, ensure accurate quoting, and maximize yield while maintaining cost efficiency.
- Collaborate with the Yield team to optimize bed nights and margin per booking.
- Address special guest needs through established customer care protocols.
- Promote and upsell preferred products to agents while considering guests’ preferences.
- Attend familiarization trips as required to enhance product knowledge.
**Qualifications**:
- Matric certificate (minimum standard grade mathematics).
- Tertiary qualification in Travel & Tourism or Hospitality.
**Experience**:
- 4-5 years’ senior-level experience in inbound travel.
- Strong customer relationship management and product promotion expertise.
- Familiarity with TourPlan, WISH, or similar booking systems.
- Comprehensive knowledge of Southern and East African destinations (e.g., Tanzania and Kenya).
- Personal or educational travel experience in the region is essential.
**Skills**:
- Exceptional written and verbal communication skills in English; European language proficiency is a plus.
- High attention to detail and organizational skills.
- Ability to handle multiple tasks while maintaining quality and efficiency.
**Package**
- ** Location**: Johannesburg-based position.
- ** Salary**: Competitive, commensurate with experience.
- ** Benefits**: Industry-related benefits and opportunities for growth within a leading luxury travel organization.
Take the next step in your travel career and help create life-changing journeys for guests from around the globe
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