Market Compliance and Sensory Specialist

5 months ago

Bryanston, South Africa Nestle Operational Services Worldwide SA Full time

**Location**: Bryanston
**Company**:Nestlé
**Qualification**:Degree in Food Science or equivalent in Microbiology or Chemical.

**Experience**: Minimum 5 years of working experience in Quality Management or Application Group or other quality leadership role in a multi-Products Factory.

**Position Summary**

With a history spanning over 150 years, Nestlé didn’t become the world’s leading food and beverages brand by chance. Perfection is at the heart of what we do, and our people are always looking for the next big idea to cement our status. We are now looking for a Market Compliance Specialist based in Bryanston.

In this role you will be responsible to:

- Ensure the right implementation of a multidimensional food safety program and ensure regulatory and product compliance in ESAR.
- Ensure market regulatory compliance and drive its improvement.
- Drive consumer and customer satisfaction and improvement projects in factory.
- Establish, maintain, and optimize Chemical contaminant Monitoring System in ESAR.
- Animate the Compliance Specialist network in ESAR and develop its competency, conduct training & coaching sessions as well as gap assessments.
- Target Zero compliance incident in the market using proactive approach. Support local crisis management team for food safety related issues.
- Provide specific support on food safety areas during Innovation and renovation projects.

**A day in the life of a Market Compliance Specialist**:

- **People and know-how**:

- Promote Food Safety & Compliance awareness across whole ESAR. Contribute to competence development of Compliance and Food Safety Managers across ESAR. Develop Quality Specialists.
- ** Quality mastership**:

- Demonstrating the compliance status by factory and consolidation at market level.
- Implementation and management of market compliance KPIs in line with GI requirements for Parameter and Product Compliance status.
- Regular review of factory monitoring plans against all requirements for finished products, raw Material & packaging materials.
- Facilitate the preparation and updating of monitoring plans between factory QM, Regulatory Affairs for validation with NQAC and other stakeholders.
- Ensuring that monitoring schemes are implemented in the factories.
- Performing regular gap assessment for all products (categories) for regulatory requirements and best practices.
- Guidance in root cause analysis and challenge corrective action planning to correct non-compliances.
- Keep overview on compliance requirement changes (e.g. new directives) and their communication to factories.
- Developing compliance tools and resources to facilitate the compliance assessment process (e.g. maintenance of the compliance team room) for: Finished products, Raw Material & Packaging materials.
- Overseeing Quality requirements for IMS briefs.
- ** Support Tender process**:

- Technical document preparations, sending of the samples for analysis, COAs generation, confirmation of compliance, Liaison with import markets for ISO certification documentation.
- Generation of COAs for external customers.
- Attending to specific customer and market-customer queries and requirements.
- Trending, analysis, for consumer feedback and reporting of imported product consumer complaints at a market level and escalation of potential issues to producing factories.
- Management of the ENGEGE tool (admin, training, and reporting)
- Coordination of defect reduction projects based on market objective. Project initiation and follow through with factories for reduction of product defects to reduce Consumer Complaints.
- Training and development of factory consumer complaint and sensory pillars to ensure competent individuals are available at all sites to perform sensory assessments and execute improvement projects for defects.
- MRQ preparation and improvement plan implementation -Covers MRQ document as well as COQM and zone MRQ.
- ** Quality auditing and verification**:

- Verify that Nestlé Food Safety Management System is in place in ESAR in each factory, licensee, and co-packer. Ensure in case of deviation, root cause analysis, correction, and knowledge sharing.
- ** Technical Assistance**:

- Provide assistance to Quality Assurance Managers, Food Safety Managers, Hygienists, Quality Specialists, and their factories in ESAR.

**What will make you successful?**
- Degree in Food Science or equivalent in Microbiologist or Chemical
- Minimum 5 years of working experience in Quality Management or Application Group or other quality leadership role in a multi-Products Factory
- Experience in successfully implementing quality assurance programs (preferably Food Safety Management Systems):

- Leading part of a change effort
- Participating in audit/project teams and/or improvement projects with more senior staff members
- Establishing networks of peers, in markets or factory

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