Front Desk Co Ordinator

3 weeks ago

Pretoria, South Africa Armstrong Appointments Full time

**Main job function**

As a Front Desk Co-ordinator, you will be the first point of contact for our company. Our Front Desk Co-ordinator’s duties include offering administrative support across the organization. You will welcome guests and clients and who visit the business. As Front-Desk Co-ordinator your duties will include the distribution of packages received, correspondence and redirecting of phone calls and taking messages.

To be successful as a Front desk Co-ordinator, you should have a pleasant, friendly personality and always portray professionalism, since this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.

Ultimately, a Front desk Co-ordinator’s duties and responsibilities are to ensure the front desk welcomes guests and clients positively and executes all administrative tasks to the highest quality standards. You along with the Branch Manager, you will have to show potential clients around to view our Workspace office space, Co-working packages, boardrooms, and all value-added services.
- Answering and routing incoming phone calls and taking messages in accordance with office policies.
- Greet and direct all visitors including clients, attending to their queries.
- Ensure that the reception area, parking area, kitchens, building, and ablutions are 100% neat.
- Reporting on Maintenance needed
- Ensure completion of paperwork, sign-in and security procedures.
- Safety awareness and control
- Show a potential lead around the branch as a secondary function, should the Branch Manager not be available.
- To maintain security by following procedures; QR CODE
- Knowledge of principles and practices of organisation, planning, records management, and general administration.
- To arrange collection for package and or mail deliveries during the day, to avoid storing them in the reception area.
- Operate standard office equipment, including but not limited to, computers, telephone systems, calculators, copiers, and facsimile machines.
- Order office supplies and keep inventory of stock.
- Update calendars and schedule meetings and book boardrooms.

Qualifications:
Matric

**Experience**:
**Criteria**

**Basic requirements and skills**:

- Commercial awareness
- Teamwork
- Time management
- Written and verbal communication skills
- Customer service (spending most of the time with a variety of clients).
- Multitasking and prioritizing
- Dependability (meeting deadlines)
- Familiar with Microsoft office / Computer literacy
- Problem-solving
- Ability to work under pressure.
- Attention to detail.
- Professional phone etiquette
- Projecting the image of the Company (Essential well-groomed individual with applicable sense of dress code and self-presentation)
- Ability to build business relationship with customers.
- Maintain Integrity and confidentiality.
- Warm and friendly demeanor
- Professionalism

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