Multiskilled Insurance Claims Investigator

3 months ago


Bloemfontein, South Africa Sanlam Full time

**Who are we?**
- Minimum Qualification Required- Grade 12/Standard 10/NQF 4
- Tertiary qualification will be an added advantage.
- Minimum Experience- Minimum 3 years short-term claims insurance experience
- Minimum 3 years Claims Investigations experience
- Experience in Commercial and Personal lines products essential.
- Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and

legal department processes
- Deliverables include, but will not be limited to;- Own vehicle and valid South African driver’s license.
- Validating claims by meeting with clients, Brokers, SAPS officials, tracing witnesses compiling investigations report on the work done in line with Miway Claims Philosophy.
- Managing validations of commercial and personal line claims, all skill sets.
- Reaching company goals and targets set for the Commercial and Personal line Investigations department.
- Administering assigned claims and set tasks.
- Managing client and broker expectation.
- Knowledgeable on Broker procedures.
- Maintaining set timelines on the processing of claims.
- Competencies Required- Must be highly proficient in dealing with clients at all levels
- Thorough knowledge of claims investigation techniques
- Excellent written and verbal communication skills
- Attention to detail
- Strong administration skills
- Self-motivated, inspire others
- Motivation and desire to excel
- Problem solving skills and solution oriented
- Flexibility
- Ability to multi-task and cope with pressure
- Ability to perform under pressure
- Meeting deadlines
- Proper time management
- Commitment to personal and team goals
- Professionalism
- Excellent interviewing skills
- Provide technical guidance to team members

**Knowledge and Skills**
- Automotive Damage Claims- Claims Management- Claims Reporting- Claims approvals and rejections- Claims settlements**Personal Attributes**
- Interpersonal savvy - Contributing independently- Decision quality - Contributing independently- Action orientated - Contributing independently- Optimises work processes - Contributing independently**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Core Competencies**
- Cultivates innovation - Contributing independently- Customer focus - Contributing independently- Drives results - Contributing independently- Collaborates - Contributing independently- Being resilient - Contributing independently**Turnaround time**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.



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