Quality Team Leader

3 weeks ago

Cape Town, South Africa Webhelp Full time

**Job Advert**
Do you always check the best before dates? Do you follow the washing instructions for each of your clothing items? If you’re the type of person that pays this kind of attention to detail and are bi-lingual or multilingual in the following South African Languages: Zulu, Xhosa, Sesotho and Afrikaans then you could be the Quality Team Leader we’re in search for

This opportunity is the perfect step in your career for you to show off you proven quality experience with a can-do attitude and proactive approach to all tasks and challenges as a Quality Team Lead on an exciting campaign in our Claremont office.

You’ll be joining our fun-loving global community of more than 95,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

In this role, you will co-create and deploy an effective strategy that will deliver an industry-leading customer experience results including Net Promoter System and call handling frameworks. If you are able to lead, motivate and develop a team through sharing knowledge to reach targets, this opportunity will be a great step to gain experience and further prove your capabilities.

**What you’ll be doing**
- Managing the implementation of quality frameworks and structures
- Working effectively and creatively to achieve targets through managing trends and continuously improving processes and ways of working
- Managing reporting trends and opportunities for performance improvement and engaging appropriate stakeholders in results
- Maximising results through building and maintaining effective working relationships
- Managing the day-to-day partner expectations and requests ensuring that stakeholder requirements are identified, delivered and met within agreed timeframes

**What you’ll need**
- Matric
- Fluency in the following languages Zulu, Xhosa, Sesotho and Afrikaans
- Excellent communication, presentation, listening, analytical, numeracy, problem-solving, time management, report writing, organisational, advanced PC literacy and typing skills (Essential)
- Minimum 6 months’ experience in a quality role
- Experience with applied coaching methodology for both deductive and inductive purposes
- Clear disciplinary record and a proven performance record of accomplishment
- In-depth knowledge of strategic planning and implementation of call handling and quality frameworks
- Applicants need to be in their current role for at least 6 months in order to be considered for this role.

Please note that the appointment will be made in line with the in line with the company’s EE plan.
Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers

Job Reference: SA01543

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