Retentions Officer
4 hours ago
Pinetown, Durban, Kwa Zulu Natal - Sales
Retentions Officer (JB1827)
Pinetown, Durban
R7000 - R9000 per month
Educational Requirements:
Minimum of 1 years sales experience
Typing speed of 25 wpm
Computer literate
MS Office proficient
Duties and Responsibilities:
Passion for students and ability to build relationship, you are required to be a product knowledge expert in order to adequately switch sell students across various online courses
Ensure all students who have requested cancellations are contacted and retained
Deliver excellent customer service
Carry out accurate and efficient sales related administration
Liaise effectively with students
Generate retentions and switch sell through telephonic consultation
Work closely with the customer care department to ensure that student communication journey is adhered to
Record prospective student details from each engagement
Produce retentions reports on a daily, weekly and monthly basis
Ensure a student cancellation is processed within the relevant business SLA
Capture leads on CRM system/annual excel reporting suite
Ensure all information captured is accurate and up to date at the point of retention/cancellation
Ensure all cancellations are documented and stored on the shared drive once sign off is received
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