Retention Sales Administrator
2 days ago
**Purpose of the Position**
- To be responsible for providing administrative support to ensure effective and efficient operations.
- To assist and ensure every member is retained that wants to cancel. To achieve efficiency and quality standards as per company policy and procedure.
- Top ensure collection targets are met and maintained at all times.
- Overseeing operational efficiency, effective communications.
- Act as primary liaison between the company, staff, providing information, answering questions, and responding to requests timeously.
**Key Performance Areas**
- Attending to member’s queries
- Liaise with members on a daily basis.
- To ensure high service levels are maintained at all times.
- To ensure that all members are assisted in a friendly and in a courteous manner and that all queries are resolved effectively in line with our Service Level Agreement.
- To achieve efficiency and quality standards as per company policy and procedure.
- Strong Customer services orientation
- To achieve efficiency and quality standards within the Call Centre
- Ability to meet deadlines and work independently
- Good administration skills
- Ad hoc duties where require
**Competencies Required**
- Integrity
- Accountability
- Good command of the English language
- Product Knowledge
- Responsibility
- Enable team success and the ability to work independently
- Attention to detail
- Accurate, organised and able to multitask
- Ability to work under pressure
- Dependable
**Qualifications & Experience**
- Minimum of 2 years’ experience in customer service
- Good Computer and administrative skills (Ms office)
- Product knowledge
- Extensive IRIS knowledge is an advantage
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