Branch Manager

3 months ago

Durban, South Africa CSG Recruit Full time

The Branch Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. As Branch Manager your duties also include guiding management staff in your Branch, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld and preparing operations and financial reports. The Branch Manager is responsible for fostering a positive environment and ensuring customer satisfaction as well as running the Branch in a professional manner. He/she must have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

ROLES AND RESPONSIBILITIES Operations - Developing and maintaining the Branch operation that increases sales, profitability, market share and customer and employee satisfaction - Direct all operational aspects of the Branch to include procurement and warehouse operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals - Participate actively in community, business and industry organisations to build a network of contacts that improve the presence and reputation of the Branch and Company in the local area - Manage day to day activities and scheduling teams for optimal performance - Project planning and execution - Ensure service delivery is at its best at all times - Ensure the safekeeping Company assets, including structures, equipment, inventory and cash - Solicit feedback from subordinates, peers, and other team members with the goal of personal or operational improvement - Manage the Branch honestly, follow high ethical standards, and comply with all government and Company regulations - Achieving profitability goals and objectives of the Branch - Working on site on a regular basis - Develop solution designs - Enforcing and maintaining personnel policy - Communicate with other Branches and Senior Managers by sharing information and business opportunities - Increasing personal knowledge and expertise in business and appropriate technology - Follow Company policies and procedures - Maintain proficiency in computerised systems and other technologies as required Branch Financials - Analyse and evaluation of activities, costs, operations, budgets and forecast data to determine Branch progress towards stated goals and objectives - Develop sales and expense budget for the Branch operations (Budget planning) - Co-operate fully with Credit department in extending and enforcing credit policy Customer Relations - Ensure that all handover documents are completed to project Company standards, and delivered to the client within a reasonable time frame after completion for project closure - Meeting clients, site visits and site quality control - Contact contractors/developers etc. in pursuit of business - Successfully resolve customer issues timely and professionally, provide customer assistance as needed - Maintain positive attitude towards customers and associates by being friendly and courteous - Maintain contact and friendly relationships with customers and suppliers, building a favourable Company image - Provide quotes for clients - Stay abreast of competing markets, development, building, etc. in the community and surrounding areas Employee Relations - Provide training, coaching, development and motivation to bring out the best in each team member - Ensure the safety of all employees, seeing that Safety rules are followed, hazardous conditions are corrected, and equipment and vehicles are properly maintained.

Take prompt corrective action as needed - Take on the responsibility for the orientation of all new employees - Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions - Recommend desirable changes in the policies and goals of the Branch Health, Safety, Quality and Environmental Responsibilities - Report any deviations that could lead to an accident - Participate in Safety Training to improve safety standards - Report incidents and accidents before the end of a shift - Adhere to the Company's Health and Safety policy and procedure - Look after your own safety and that of other employees - Ensure that the SHEQ Management System requirements are met towards customer, internal, ISO, regulatory / legal requirements. - Manage and perform all internal processes, especially those that affect the quality of the Organization's products. - Work with Customers, Colleagues and Contractors towards continual improvement of the Management system and report the need for improvement to Management. - Keep up standards and regulations with respect to Products and Services.

JOB REQUIREMENTS Minimum of Grade 12 or equivalent A business Degree or Diploma would be advantageous Minimum of 6 years experience in a Senior Management position Minimum of 5 year

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