Branch Operations Manager

4 months ago


Durban, South Africa Grandmark International Full time

**Job Specification**

**Branch Operations Management**
- Managing the branch operations.
- Development and implementation of the branch strategic plan.
- Warehouse operations are managed in a manner which ensures a balanced approach to stock on hand (80/20 principal).
- Stock planning process is 100% aligned with the stock planning performed by the Planning team.
- Maintenance and housekeeping of Warehouse.
- Compliance with all legislative requirements and company policies.
- Manage your stock to ensure that damages, stock loss and stock returns are minimized daily.
- Stock controls are measured daily through cycle counts.
- Manage Company fleet cost effective manner.
- Stock take is planned and action annually on the entire warehouse without disrupting sales.

**Customer Service Levels and Stock Management**
- Achieving the required service delivery levels for the customers on branch level.
- Branch level strategy and plan is developed and implemented to achieve the agreed customer service levels.
- Support sales initiatives by ensuring stock and customer service levels are maintained.
- Manages the branch targets and take the necessary action to ensure the achievement of such targets.
- Manages branch revenue in coordination with the Branch Sales Manager.
- Develop stock strategies and operational plans for branches.
- Ensure customer service levels are maintained on counter and outside sales efforts (if applicable).
- Coordinate counter maintenance, merchandising and promotional activity.
- Monitor outstanding COD’s and overdue debtors weekly with the respective credit controller.
- Be critically aware of the standards and requirement set by Grandmark.

**Management of the Branch Personnel**
- Ensuring that relevant and effective KPIs are in place for the Branch team.
- Talent management and team development.
- Establishing and maintaining high team cohesion and employee collaboration within the teams.
- Manage and plan for the 10% variant in your daily operational format with regards to people not arriving at work. The business must continue to operate at 100% with this 10% variant built into your plan (on average 10% of ops staff are not at work daily).

**Management of the Branch expenditure. Branch optimisation, efficiencies improvements, increase of the Branch ROI and waste elimination**
- Branch budget managed in line with the company policies and guidelines
- Branch costs are managed within the required parameters
- Non
- stock procurement process is managed on the branch level in line with the company policies and procedures
- Annual budget process timelines are met, and annual budget accuracy is within 10% on each individual budget line
- Ensure compliance with company procurement policies and guidelines are identified on the branch level

**Full Management of the branches OHSA**
- Achieve an overall final score of 90%+ on your OHSA audit and Risk Audit
- Implementation and management of all appointments (16.2 )
- Ensure all PPE is strictly applied
- Optimize practices and ensure non-conformances are addressed immediately

Pay: From R1,00 per month

**Education**:

- Bachelors (required)

**Experience**:

- warehouse management: 6 years (required)
- branch management: 6 years (required)
- Ador: 3 years (preferred)

**Location**:

- Durban, KwaZulu-Natal (preferred)



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