Analyst (Customer Insights)

7 months ago


Cape Town, South Africa Clicks Group Limited Full time

Advert reference: click_014009
Advert status: Online
- **Position Summary**:
**Industry**:Wholesale & Retail Trade

**Job category**:Strategic marketing

**Location**:Cape Town

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**Brand**:Clicks

**Introduction**:
We are looking to recruit an Analyst (Customer Insights) within our marketing department. This role will be based at our Head Office in Cape Town and report into the Customer and Market Insight Manager.

**Job description**:
**Job Purpose**:

To assist the CMI Department to meet the business performance objectives by generating customer and supplier insights in order to deliver world class business digital, marketing and supplier performance tracking, customer data analytics and market understanding

**Job Objective**:

- To analyse digital supplier campaign and online data to track overall supplier and campaign performance and provide insights
- To perform customer, digital and supplier reviews ,identify customer segment opportunities and assisting in understanding customer shopping habits and campaign performance
- To mine the Clicks customer and other data bases in order to extract insights for specified projects using a multi method research approach.
- To assist in meeting the CMI and Online department's operational plans through capacity building of reporting and identified metrics and setting of budgets
- To support the CMI Department’s strategic vision by disseminating research reports throughout digital and online business units to key stakeholders and by taking responsibility for the central repository of insights reports in order to support and grow supplier paid income packages within the business.
- To report on market, supplier and online performance; customer segments; shopping habits; and marketing channels as part of monthly business performance tracking.

**Minimum requirements**:
**Education**:

- Relevant Bachelor's degree (Statistics, Economics, Finance) depending on level of experience

**Job Experience**:

- 1-3 years data analytic experience;
- 1-3 years CRM experience
- Retail experience

**Job Skills and Knowledge**:

- Statistical packages;
- Customer modelling;
- Statistical methodology (e.g. forecasting, extrapolations, factor analysis);
- Interpretation of microeconomic data;
- Retail CRM;
- Knowledge of proprietary database/data management and analytics tools
- Data analysis;
- Data integrity;
- Data extrapolations / forecasting;
- Report writing;
- Presentation skills

**Competencies**:

- Presenting and Communicating Information
- Writing and Reporting
- Analysing
- Learning and Researching
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking



  • Cape Town, South Africa North Coast Labour Consultants Full time

    * PLEASE ONLY APPLY IF YOU ARE QUALIFIED FOR THE POSITION* POSITION: CUSTOMER INSIGHTS ANALYST DEPARTMENT: MARKETING LOCATION: CAPE TOWN REPORTS TO: MARKETING MANAGER: CUSTOMER INSIGHTS & ANALYTICS PURPOSE OF POSITION: We are looking for a resilient, efficient, and confident individual with a passion for customer insights to deliver on the company’s...


  • Cape Town, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Merchandising **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks **Introduction**: We are looking to recruit a Senior Customer Insights Analyst to work within our Merchandise Department. The role will be based at...

  • Insights Analyst

    7 months ago


    Cape Town, South Africa Webhelp Full time

    **Job Advert** Webhelp is looking for a highly motivated team player with strong leadership skills, to join our dynamic Cape Town team on a fixed term contract as an Insights Analyst. You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer...

  • Insights Analyst

    7 months ago


    Cape Town, South Africa Webhelp Full time

    **Business Support** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Webhelp is looking for a highly motivated team player with strong leadership skills, to join our dynamic Cape Town team on a fixed term contract as an Insights Analyst. You’ll be joining our fun-loving global community of more than 120,000 passionate...

  • Client Reporting

    5 months ago


    Cape Town, South Africa Teleperformance South Africa Full time

    **Job Title**:Client Reporting and Insight Analyst **Location**: Office based **Contract Type**: Full Time **Department**:Operations & MI **Reports to**: Service Delivery Manager **Grade**:Analyst **Job Summary / Overview** The core role of the Client Reporting and Insight Analyst is to manage the success and delivery of the business & client programs...

  • Insight Analyst

    2 weeks ago


    Cape Town, South Africa Webhelp Full time

    Webhelp is looking for a highly motivated team player with strong leadership skills, to join our dynamic team as an Insight Analyst in our dynamic Cape Town office. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some...

  • Insight Analyst

    10 hours ago


    Cape Town, South Africa Webhelp Full time

    Webhelp is looking for a highly motivated team player with strong leadership skills, to join our dynamic team as an Insight Analyst in our dynamic Cape Town office. You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some...


  • Cape Town, South Africa AVI Limited Full time

    **Indigo Brands**, based in Cape Town, is a subsidiary of AVI Limited (AVI). Leaders in personal care and beauty products including female and male perfumed body sprays, roll-on deodorants, body care, face care, colour cosmetics and liquid fragrances. Well-known brands include Yardley - Bond Street, Gorgeous, Lace, English Blazer and Lenthéric -Hoity Toity,...


  • Cape Town, Western Cape, South Africa Network Recruitment Full time

    **Job Opportunity:** Business Insights AnalystNetwork Recruitment is seeking a skilled Business Insights Analyst to join their finance team. Estimated salary for this position is $80,000 - $105,000 per annum.About the Role:This role will be focused on driving operational efficiencies and optimizing collections processes.The primary objective will be to...

  • Insights Analyst

    3 days ago


    Cape Town, South Africa Genii Analytics (Pty) Ltd Full time

    INSIGHTS ANALYST ROLE **Responsibilities**: - Monitor & Analyse transactions for assigned client programs - Use appropriate forms and definitions for assigned programs - Use analytics monitoring tools, systems, and processes as directed - Maintain knowledge and understanding of assigned client program's products and processes through ongoing training and...

  • Data Insights Analyst

    7 months ago


    Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

    Our client is looking for a Data Insights Analyst to join their team. The primary objective of the Data Insights Analyst role within our client's coffee chain business, comprising 320 outlets, is to harness the vast transactional data using our BI Tool Qlik and POS system GAAP. The aims is to unearth actionable insights and trends that empower informed...


  • Cape Town, South Africa O'Brien Recruitment Full time

    Are you ready to embark on a dynamic journey with a cutting-edge FMCG company that thrives on extreme innovation and futuristic-thinking? We're seeking a young, passionate and analytical mind to join them as an Analyst/Insights Intern. If you have obtained a degree in finance or statistics, and have built up some extraordinary experience in a junior...


  • Cape Town, South Africa Webhelp Full time

    **Job Advert** Webhelp is looking for a highly motivated team player with strong leadership skills, to join our dynamic team as an Insight Analyst Value Ambassador for an innovative campaign in our Cape Town office. You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries...


  • Cape Town, Western Cape, South Africa Armstrong Appointments Full time

    At Armstrong Appointments, we are seeking a highly skilled Customer Insights Strategist to join our team in Cape Town. This role is responsible for developing and implementing customer insights strategies that drive business growth and improve customer experience.The estimated salary for this position is R1,200,000 per annum, taking into account the retail...

  • Customer Insight

    3 weeks ago


    Cape Town, South Africa Pepkor Full time

    **PURPOSE OF THE JOB** Responsible for providing specialized coordination, guidance, and expertise for a specific retail function. Competencies for this role are typically gained through on the job or specialized training. To analyse the scope of the global and local consumer lifestyle, to determine customer and product trends and to provide insights...


  • Cape Town, South Africa AnyVan Ltd Full time

    AnyVan makes moving anything anywhere, easier, more affordable and greener for everyone. With Over 8 million customers across the UK and Europe since our launch over a decade ago, we’re proud to be known as the largest, fastest growing tech company in the logistics industry. Like many popular marketplaces, we’re asset light - i.e., we don’t own any...

  • Data Insights Analyst

    4 weeks ago


    Cape Town, Western Cape, South Africa Curiska Full time

    Curiska seeks a talented Data Insights Analyst - Energy Sector to join our team in Cape Town. The successful candidate will hold a BEng or BSc (Mechanical or Electrical or Statistics) degree and possess at least 2 years of data analysis experience.Responsibilities Include:Reporting and analyzing Utilities Management ProgramsData cleaning and analysis...


  • Cape Town, Western Cape, South Africa Juru Holdings Full time

    Job Description:We are seeking a skilled Data Insights Analyst to join Juru Holdings' delivery team on a contract basis. As a Data Insights Analyst, you will be responsible for understanding and translating business needs into functional requirements, supporting Agile development, and ensuring successful project outcomes.About the Role:Key responsibilities...


  • Cape Town, South Africa e-Merge IT Recruitment Full time

    A venture startup providing unique insights into consumer behaviour for investors and corporate clients with a mission to deliver differentiated and in-depth consumer research, shaping investment decisions and strategic moves in the market is looking for a **Customer Insights Specialist **whose attention and efforts are on understanding customers (or...

  • Customer Data Analyst

    7 months ago


    Cape Town, South Africa Exodus Full time

    **About** **us**: Our mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide. Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide...