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On Call Technician
1 week ago
**Reference**
- PE001440/VD**Sector**
- Information Technology**Location**
- Gauteng, JHB - Northern Suburbs**Salary Interval**
- Monthly**Package**
- None-negotiable**Description**
**Requirements**:
- Valid drivers license essential.
- Microsoft Desktop Certifications - MCSE/ MCITP (or similar).
- Network setup and maintenance experience.
- Backup setup, maintenance and restore experience.
- 3 - 5 years in same / or similar role.
**Technical requirements**:
- Communicating clear technical information to Service desk staff when assisting with errors on site.
- Checking your calendar and collecting required information for your call outs so that you will be on site at clients at the scheduled times.
- Daily, weekly, monthly tickets to be completed at the prescribed times, with accurate time, information, and spelling / grammar.
- Tickets are to be updated daily with work notes or discussions with the client.
- Time spend to be recorded accurately on every ticket.
- Billing notes to be done accurately, and professionally.
- Ensuring that all communication is checked to spelling and grammar mistakes.
- Ensure that your tickets are resolved in a timeous manner so that billing gets completed as soon as errors has been resolved.
- Perform PC Audits for clients and collate data in templates.
- Basic network cabling.
- Provide full hardware level support on workstations.
- Provide full desktop software level technical support for Windows and Office.
- Configure ADSL Routers in both router and bridge mode.
- Configure Wireless Access Points.
- Troubleshooting of physical network failures.
- Troubleshooting of Server failures and escalation to server team as required.
- Creation of users on Windows.
- Installation and setup of workstations.
- Joining workstations to Active Directory managed domains.
- Installation of Servers into cabinets.
- Installation of VOIP phones.
- Installation of network devices.
- Installation of both USB and network Printers.
- Troubleshooting of both USB and network Printers.
- Administering rights and permissions for shared printers.
- Administering rights and permissions for network shares.
- Setting up VPN Connections on workstations.
- Moving of servers between physical locations.
- Disassembling and clean ups of server cabinets.
- Configuring Exchange/ Office 365/ Pop/ IMAP mail on Android/ Nokia/ Blackberry/ iOS cellphones and tablets.
- End user training.
- 3rd party software installations - NO maintenance.
- PC Support maintenance tasks.
- Check client backups.
- Ensure anti-virus is deployed and updated across network.
- Attend to all desktop level client requests on your weekly visits.
- Advising client on potential risks at their sites.
**Other administrative duties**:
- Ticket management.
- Tickets are to be updated daily with work notes or discussions with the client.
- Time spend to be recorded accurately on every ticket.
- Billing notes to be done accurately, and professionally.
- Ensuring that all communication is checked to spelling and grammar mistakes.
- Ensuring tickets are addressed before the specified time to ensure that tickets don’t exceed the SLA threshold and breaches occur.
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