First Line Support Technician and Fibre Planner

4 months ago


Johannesburg, South Africa Global Platinum Solutions Full time

A Company in the Telecommunication sector is looking for a qualified First Line Support Technician to be part of their technical team based in Randburg Gauteng. The First Line Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB.

Duties & Responsibilities
- Allocating Support Calls on Internal system
- Assisting Customers with First Line Support Issues
- Assisting Installers with Installations (Remote Support)
- Escalating Calls to Second Line Support or Vendor
- Data Usage Reports
- Maintain and update call logging procedures
- Stay up to date with new solutions and products

Desired Experience & Qualification
- Experience:

- Proven work experience as a First Line Support Technician or Helpdesk Support Technician
- Minimum 1 year working experience in similar role.
- Must have a knowledge of networking and wireless technologies
- Hands-on experience with MS Office Suite
- Certification in A+ N+ or relevant field (advantageous)
- Key Attributes Required:

- Excellent verbal and written communication skills
- Excellent organizational and multitasking skills
- A positive attitude and strong work ethic
- Customer Service orientated
- Professional
- A team player with high level dedication
- Ability to work under strict deadlines
- Layer 2 and 3 Experience

**Job Types**: Full-time, Permanent

**Salary**: R5,000.00 - R10,000.00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Fibre: 1 year (preferred)
- Technical support: 1 year (preferred)



  • Johannesburg, South Africa Global Platinum Solutions Full time

    A Company in the Telecommunication sector is looking for a qualified 1st and 2nd Line Support Technician to be part of their technical team based in Randburg Gauteng. The First Line Support Technician will serve as a point of contact for customers with technical issues on our fibre solutions plus conduct surveys as and when required for FTTH and FTTB. Shift...

  • Fibre Planner

    3 months ago


    Johannesburg, South Africa Global Platinum Solutions Full time

    Fibre Planner, Randburg based company is looking for a Fibre Network Planner. We require a surveyor with good knowledge of fibre planning, must be able to work under pressure and put in extra effort when required as per client’s requirements. mile, OSP back haul and FTTH). Duties & Requirements, but not limited to: Travel to Sites to survey most cost...

  • Fibre Technician

    4 months ago


    Johannesburg South, South Africa Solid Fibre Full time

    Looking for someone with experience in the field, dealing with all fibre network related aspects. Splicing, Testing and fault finding Cable floating Last mile installations Understanding how the network comes together with Active and Gpon connections **Job Type**: Permanent **Salary**: R16,500.00 - R21,500.00 per month Ability to commute/relocate: -...

  • IT First Line Support

    3 months ago


    Johannesburg, South Africa SET Recruitment Consultants Full time

    **IT First Line Support** **Salary plus Benefits** **Johannesburg** **Job Purpose** The role of First Line Support is to correctly handle customer, colleague, and supplier support queries at the first point of contact. **QUALIFICATIONS & EXPERIENCE** - MS SQL Server (SQL queries, handling, writing) - Azure - Active DirectoryPrevious experience in 1st...


  • Johannesburg, South Africa Mirror Images Full time

    Gauteng, JHB - Northern Suburbs - R 15 000 Monthly Cost To Company (Plus provident and medical aid) An Office Automation/Telecoms/Software company based in the Sandton area is currently a Junior Telecoms First Line Support Technician. **Product knowledge**: - Pbx - VOIP - Hosted Platforms - Yealink - Voice - ITE **Skill set**: - Technical Knowledge -...


  • Johannesburg, South Africa Mirror Images Full time

    Gauteng, JHB - Northern Suburbs - R 15 000 Monthly Cost To Company **An Office Automation/Telecoms/Software company based in the Sandton area is currently a **Junior Telecoms First Line Support Technician.** **Product knowledge**: - Pbx - VOIP - Hosted Platforms - Yealink - Voice - ITE **Skill set**: - Technical Knowledge - Basic fault finding -...


  • Johannesburg, South Africa Mirror Images Full time

    Gauteng, JHB - Northern Suburbs - R 15 000 (plus provident and medical aid) **An Office Automation/Telecoms/Software company based in the Sandton area is currently seeking a **Junior Telecoms First Line Support Technician to provide high level technical support and operatively resolve incidents in the functionality of hardware and software...


  • Johannesburg, South Africa IntelliStaff Full time

    Location: Randburg, Gauteng **Job Description**: The role of First Line Support is to correctly handle customer, colleague, and supplier support queries at the first point of contact **Requirements**: - Previous experience in 1st Line support role - Must be able to read and write SQL(non-negotiable) - Understanding of Enterprise anti-virus suites -...


  • Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** My client is seeking a Fibre Network Support Specialist to take ownership in the resolution of all customer escalations sent to the Fibre Escalations team within the stipulated timeframes and SLA’s. Most importantly to conduct root cause analysis and manage trends by implementing process improvements throughout the business. The individual...


  • Johannesburg, South Africa Staff Connection Full time

    Staff Connection is looking for a Second Line Support Technician for a company within the travel industry. - SA Citizen - BSc in Computer Science or similar discipline - Min 3yrs experience in SECOND LINE SUPPORT - MySQL expertise mandatory - Windows OS, Active Directory and remote desktop support For more information please contact: **Aida Ioannides


  • Johannesburg, South Africa Sanlam Full time

    Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...

  • First Line Team Leader

    4 months ago


    Johannesburg, South Africa Telebest Full time

    Our client has an opportunity available for a First Line Team Leader.Requirements:7 years proven experience in service delivery management, of which 2 years is in creating and implementing Service Operating Processes for technical teams.3 years Desktop Support experience.Advanced Microsoft Office knowledge.Previous Experience in:ISO 2000 Standard-...


  • Johannesburg, Gauteng, South Africa Telebest Full time

    Job Title: First Line Team LeaderWe are seeking a highly skilled and experienced First Line Team Leader to join our team at Telebest. As a First Line Team Leader, you will be responsible for driving SLA achievement and cultivating a culture of excellence within the team.Key Responsibilities:Manage First Line Support agents along SLA and OLA timelines to...


  • Johannesburg, South Africa Primedia Recruiter Full time

    Key purpose of the role This role is to address all day-to-day IT-related issues and manage IT support by third-party service providers. Key outputs/accountability Provide second-line technical support queries professionally and efficiently, maintaining a high degree of employee service. Assist with first-line technical support queries when workload...


  • Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 70895 **Job Type** - Permanent **Job Title** - First Level IT Helpdesk Technician **Computer Skills** - IT,Verbal Communication,hardware,software,ITIL framework,technical expertise,analytical thinking **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Provide first level technical support and troubleshooting...

  • 1st Line Support Agent

    3 months ago


    Johannesburg, South Africa Edge Executive Search Full time

    A Telecoms company in Johannesburg North specialising as an Internet Service provider is recruiting a 1st Line support agent / Field Technician. **Requirements**: - Troubleshoot technical issues relating to Data, VOIP, Firewalling - Create and manage support tickets to ensure matters are attended to promptly - Guide clients through troubleshooting steps...

  • IT Support Technician

    3 months ago


    Johannesburg, South Africa Pollock and Associates Full time

    IT Support Technician ICT Johannesburg North, Johannesburg - Gauteng - South Africa This is a hybrid working position. The position is a key role within the organization, requiring a qualified individual with a strong technical background and excellent problem-solving abilities. You will possess the necessary IT qualifications, including A+, N+, and MCSE...


  • Johannesburg, South Africa Elite Search and Selection Full time

    Gauteng, JHB - Northern Suburbs - R 18 000 - R 22 000 Monthly Cost To Company**Role**: IT Desktop Support Technician - Onsite **Location**: Johannesburg A leading IT Managed Services company is looking for an energetic IT Support Technician to join their growing and dynamic team. If you want to learn and grow, this is the company for you! **Role**: You will...


  • Johannesburg, South Africa People Dimension Full time

    **The purpose of the position**: - Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. - We aim for 100% no tickets breached so...

  • Automotive Technician

    3 weeks ago


    Johannesburg, Gauteng, South Africa First Degree Recruitment Full time

    We are seeking a highly skilled Motor Vehicle Technician to join our team at First Degree Recruitment.About the Role:The successful candidate will be responsible for:General Service and Maintenance of vehicles, ensuring they are in excellent working condition.Diagnostics and Fault Finding, using advanced tools and techniques to identify and repair complex...