Central Reservations Agent

6 months ago


Cape Town, South Africa HotelJobs.co.za Full time

Luxury Hotel Group-Cape Town

**Requirements**:

- Minimum 2-3 years’ Hospitality experience in a similar position
- Opera experience - Essential
- Quality focused
- Great communication skills, written and verbal
- Energetic and friendly personality
- A positive and professional attitude
- Exceptional time management, communication skills, and customer service
- Meticulous attention to detail, proven administration and exceptional organizational skills
- Adaptability and flexibility
- Feel comfortable working in a fast-paced environment requiring multitasking and problem solving

Description
- Make reservations for the Hotel and prepare rate proposals
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need
- Answer reservations calls in a pleasant and courteous manner
- Up-selling, when appropriate, by informing guests of special packages, or higher room category
- Assist and maintain an efficient administration system within the department
- Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue
- May be required to manage room blocks and all sizes of group bookings
- Actively endeavor to seek and resolve guest complaints
- Inform other departments and follow up with regards to special instructions / facilities
- Establish and quote rates within the limits of the authorized rates negotiation procedure
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments
- Report any rate, system discrepancy to the Reservations Manager and all overbookings
- Escalate all complaints
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability
- Send invoices, credit card payment links, follow up on payments and ensure all payments are accurately posted against each booking
- Make sure all internal worksheets are actioned and updated daily
- Ensure accurate and detailed capturing of bookings
- Manage any guest feedback to necessary department
- Ensure reservations vouchers have been recorded and allocated correctly
- Manage the OTA extranet/s

Package on offer

Starting Date: ASAP



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