Central Reservations Agent
6 months ago
Luxury Hotel Group-Cape Town
**Requirements**:
- Minimum 2-3 years’ Hospitality experience in a similar position
- Opera experience - Essential
- Quality focused
- Great communication skills, written and verbal
- Energetic and friendly personality
- A positive and professional attitude
- Exceptional time management, communication skills, and customer service
- Meticulous attention to detail, proven administration and exceptional organizational skills
- Adaptability and flexibility
- Feel comfortable working in a fast-paced environment requiring multitasking and problem solving
Description
- Make reservations for the Hotel and prepare rate proposals
- Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need
- Answer reservations calls in a pleasant and courteous manner
- Up-selling, when appropriate, by informing guests of special packages, or higher room category
- Assist and maintain an efficient administration system within the department
- Ensure all quotations are followed up on in a timeously manner to ensure maximum revenue
- May be required to manage room blocks and all sizes of group bookings
- Actively endeavor to seek and resolve guest complaints
- Inform other departments and follow up with regards to special instructions / facilities
- Establish and quote rates within the limits of the authorized rates negotiation procedure
- Prepare arrival/guest correspondence (check-in) packs for Front Office daily
- Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments
- Report any rate, system discrepancy to the Reservations Manager and all overbookings
- Escalate all complaints
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability
- Send invoices, credit card payment links, follow up on payments and ensure all payments are accurately posted against each booking
- Make sure all internal worksheets are actioned and updated daily
- Ensure accurate and detailed capturing of bookings
- Manage any guest feedback to necessary department
- Ensure reservations vouchers have been recorded and allocated correctly
- Manage the OTA extranet/s
Package on offer
Starting Date: ASAP
-
Central Reservations Agent
6 months ago
Cape Town, South Africa Staff Connection Full timeCape Town, Western Cape - R14k CTC - R18k CTC Staff Connection is looking for a Central Reservations Agent for a company based in the Western Cape. - SA Citizen - Hotel Diploma - Min 3yrs experience within a central reservations environment - Upselling - Quotations - Promoting of company's products and services - Excellent communication skills - Excellent...
-
Central Reservations Agent
6 months ago
Cape Town, South Africa Totalstay Full timeThe Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information are input accurately into the reservation system, and ensure that accurate records are maintained in all online platforms through use of extranets and interaction with the...
-
Central Reservations Agent
6 months ago
Cape Town, South Africa Neighbourgood Full timeNeighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...
-
Central Reservations Agent
1 month ago
Cape Town, Western Cape, South Africa Totalstay Full timeAbout the RoleThe Central Reservations Agent is responsible for handling requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. This role requires the ability to ensure booking information is input accurately into the reservation system and maintain accurate records in all online platforms.Key...
-
Central Reservations Agent
3 months ago
Cape Town, South Africa Totalstay Full time**About the Role**: The Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information is input accurately into the reservation system and ensure that accurate records are maintained in all online platforms through the use of extranets...
-
Central Reservations Agent
6 months ago
Cape Town, South Africa The Right Company Full time**CENTRAL RESERVATIONS AGENTS - CAPE TOWN - R14000 to R18000 DOE** We are currently recruiting for two experienced CENTRAL RESERVATIONS AGENTS to be based in Cape Town who are front line professionals who facilitate the promotion, sales and booking of the Hotels products and services. They must have excellent communication and customer service skills. They...
-
Central Reservation Agent
6 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Central Reservation Agent** **City: Cape Town** **Position Type: Full Time** **Role Overview**: As a Central Reservation Agent for our client, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel...
-
Central Reservations Agent
3 months ago
Cape Town, South Africa Totalstay Full timeAbout the Role: The Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information is input accurately into the reservation system and ensure that accurate records are maintained in all online platforms through the use of...
-
Central Reservations Agent
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeAs a Central Reservation Agent for our client, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel agents, and internal stakeholders, ensuring a seamless reservation process and exceptional customer...
-
Central Reservations Agent
3 months ago
Cape Town, South Africa Proactive Recruitment Full timeOur client based on Green Point is looking for a Central Reservations Consultant to join their Sales team. This is an exciting opportunity for someone who is looking to be part of a successful team. You will be responsible for converting enquires into confirmed bookings and providing the highest standard of customer service. Main Responsibilities...
-
Central Reservations Agent
2 months ago
Cape Town, South Africa Newmark Hotels Full time**JOB TITLE** Central Reservations Agent **OVERVIEW** Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end. All employees may...
-
Central Reservations Consultant
1 month ago
Cape Town, Western Cape, South Africa Proactive Recruitment Full time**Central Reservations Agent Job Description**We are looking for a Central Reservations Agent to join our team at Proactive Recruitment.This is an exciting opportunity for someone who wants to be part of a successful team in the hospitality industry.The successful candidate will be responsible for converting enquiries into confirmed bookings and providing...
-
Reservations Agent
6 months ago
Cape Town, South Africa Lion Roars Hotels & Lodges Full time**To Apply**: **The Role** We're on the lookout for a skilled Reservations Agent to join our dynamic reservations team in the heart of Cape Town. Working out of our head office on Kloof Street, you join a great group of people who #CareWhy and #CanDo. **Who Are We?** Lion Roars Hotels & Lodges is a portfolio of beautiful properties in South Africa's most...
-
Central Hotel Reservations Agents
6 months ago
Cape Town, South Africa The Right Company Full time**CENTRAL HOTEL RESERVATIONS AGENTS - CAPE TOWN - R14000 to R18000 DOE** We are currently recruiting for two experienced CENTRAL RESERVATIONS AGENTS to be based in Cape Town who are front line professionals who facilitate the promotion, sales and booking of the Hotels products and services. They must have excellent communication and customer service skills....
-
Central Reservations Agent
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeAn experienced Accommodation Reservationist is sought to join this team, based in their Central Reservations Office. **Responsibilities**: - Making reservations for the Hotel and preparing rate proposals. - Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a...
-
Reservations Agent
1 month ago
Cape Town, South Africa Lion Roars Hotels & Lodges Full timeTo Apply: Send your CV to resman@lionroars.com with the Subject Line: 'Your Name' / 'Reservationist Application.' Be sure to include both your current and your expected salary in the email body. Please also indicate your earliest possible start date. The Role We're on the lookout for a skilled Reservations Agent to join our dynamic reservations team in the...
-
Reservation Agent
6 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Reservation Agent** Position Summary: Responds to communications from guests, travel agents, and referral networks concerning reservations through a central reservation system. Creates and maintains reservation records and promptly processes any cancellations and modifications. Additional duties may include preparing the list of expected arrivals for the...
-
Reservations Agent
6 months ago
Cape Town, South Africa Neighbourgood Full timeNeighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...
-
Reservations Agent
2 months ago
Cape Town, South Africa Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
Reservations Agent
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeWe are looking for detail-oriented reservation agents to assist our guests with their booking needs. You will provide various planning and booking services, including answering guests’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...