Central Reservations Agent

1 week ago

Cape Town, South Africa HotelJobs.co.za Full time

As a Central Reservation Agent for our client, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel agents, and internal stakeholders, ensuring a seamless reservation process and exceptional customer experience.

**Description**:
Reservation Management:

- Process reservations accurately and promptly following company policies and procedures.
- Maintain up-to-date knowledge of room availability, rates, and promotional offers across all hostel locations.
- Handle group bookings and group itineraries, confirming the activity with the suppliers and ensuring a smooth experience.

Customer Service:

- Provide excellent customer service to guests by addressing inquiries, resolving issues, and assisting with special requests.
- Communicate effectively with guests to confirm reservations, provide booking confirmations, and offer assistance with travel arrangements.

Sales and Revenue Optimization:

- Upsell additional services, amenities, and room upgrades to maximize revenue and enhance the guest experience.
- Monitor booking trends and implement strategies to optimize room occupancy and revenue generation.
- Offer experiences when applicable.

Collaboration and Coordination:

- Liaise with hostel managers and front desk staff to ensure accurate reservation information and efficient guest check-in processes.
- Coordinate with housekeeping and maintenance teams to manage room inventory and ensure rooms are ready for guest arrivals.

Data Management and Reporting:

- Maintain accurate records of reservations, guest information, and payment details in the reservation system.
- Generate reports on reservation statistics, occupancy rates, and revenue performance for management review and decision-making.

Quality Assurance:

- Conduct regular audits of reservation data to identify discrepancies and ensure data integrity.
- Monitor guest feedback and satisfaction scores to identify areas for improvement and implement corrective actions as needed.

**Requirements**:

- Previous experience in reservations, customer service, or hospitality industry preferred.
- Excellent communication skills, both verbal and written, with fluency in English. Proficiency in additional languages is a plus.
- Strong attention to detail and accuracy in processing reservations and managing guest information.
- Ability to multitask and work efficiently in a fast-paced environment, prioritizing tasks to meet deadlines and customer needs.
- Positive attitude, teamwork mentality, and commitment to delivering outstanding service to guests.
- Flexibility to work shifts, including evenings, weekends, and holidays, as required in a 24/7 operation.

  • Central Reservations Agent

    1 week ago

    Cape Town, South Africa Staff Connection Full time

    Cape Town, Western Cape - R14k CTC - R18k CTC Staff Connection is looking for a Central Reservations Agent for a company based in the Western Cape. - SA Citizen - Hotel Diploma - Min 3yrs experience within a central reservations environment - Upselling - Quotations - Promoting of company's products and services - Excellent communication skills - Excellent...

  • Central Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Staff Connection Full time

    Cape Town, Western Cape R14k CTC R18k CTCStaff Connection is looking for a Central Reservations Agent for a company based in the Western Cape. SA Citizen Hotel Diploma Min 3yrs experience within a central reservations environment Upselling Quotations Promoting of company's products and services Excellent communication skills Excellent computer skillsFor more...

  • Central Reservations Agent

    2 weeks ago

    Cape Town, South Africa Totalstay Full time

    The Central Reservationist handles requests and bookings from guests prior to arrival, companies and travel agents via phone and other platforms. He/She needs to ensure booking information are input accurately into the reservation system, and ensure that accurate records are maintained in all online platforms through use of extranets and interaction with the...

  • Central Reservation Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Central Reservation AgentCity: Cape TownPosition Type: Full TimeRole Overview:As a Central Reservation Agent for our client, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel agents, and internal...

  • Central Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    As a Central Reservation Agent for our client, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel agents, and internal stakeholders, ensuring a seamless reservation process and exceptional customer...

  • Central Reservations Agent

    4 weeks ago

    Cape Town, South Africa Neighbourgood Full time

    Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...

  • Central Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Neighbourgood Full time

    Neighbourgood, South Africa's leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team.Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response times...

  • Central Reservations Agent

    1 week ago

    Cape Town, South Africa The Right Company Full time

    **CENTRAL RESERVATIONS AGENTS - CAPE TOWN - R14000 to R18000 DOE** We are currently recruiting for two experienced CENTRAL RESERVATIONS AGENTS to be based in Cape Town who are front line professionals who facilitate the promotion, sales and booking of the Hotels products and services. They must have excellent communication and customer service skills. They...

  • Central Reservation Agent

    4 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Central Reservation Agent** **City: Cape Town** **Position Type: Full Time** **Role Overview**: As a Central Reservation Agent for our client, you will be responsible for managing the centralized booking system to efficiently handle reservations, inquiries, and customer service requests. You will serve as the primary point of contact for guests, travel...

  • Central Reservations Agent

    4 weeks ago

    Cape Town, South Africa WINK Aparthotels Full time

    Job Responsibilities: Manage reservations for sales office, Rentals and travel agents. Knowledge of type of rooms available as well as their location and layout. Knowledge of rates and availability and benefits of rooms. Know credit policy of the hotel. Creates and maintains reservation records by date of arrival. Manages room rates based on the sales...

  • Central Reservations Agent

    3 weeks ago

    Cape Town, South Africa WINK Aparthotels Full time

    Job Responsibilities: Manage reservations for sales office, Rentals and travel agents. Knowledge of type of rooms available as well as their location and layout. Knowledge of rates and availability and benefits of rooms. Know credit policy of the hotel. Creates and maintains reservation records by date of arrival. Manages room rates based on the sales...

  • Central Hotel Reservations Agents

    1 week ago

    Cape Town, South Africa The Right Company Full time

    **CENTRAL HOTEL RESERVATIONS AGENTS - CAPE TOWN - R14000 to R18000 DOE** We are currently recruiting for two experienced CENTRAL RESERVATIONS AGENTS to be based in Cape Town who are front line professionals who facilitate the promotion, sales and booking of the Hotels products and services. They must have excellent communication and customer service skills....

  • Reservations Agent

    1 week ago

    Cape Town, South Africa Lion Roars Hotels & Lodges Full time

    **To Apply**: **The Role** We're on the lookout for a skilled Reservations Agent to join our dynamic reservations team in the heart of Cape Town. Working out of our head office on Kloof Street, you join a great group of people who #CareWhy and #CanDo. **Who Are We?** Lion Roars Hotels & Lodges is a portfolio of beautiful properties in South Africa's most...

  • Reservation Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Reservation AgentPosition Summary:Responds to communications from guests, travel agents, and referral networks concerning reservations through a central reservation system. Creates and maintains reservation records and promptly processes any cancellations and modifications. Additional duties may include preparing the list of expected arrivals for the front...

  • Central Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa WINK Aparthotels Full time

    Job Responsibilities:Manage reservations for sales office, Rentals and travel agents.Knowledge of type of rooms available as well as their location and layout.Knowledge of rates and availability and benefits of rooms.Know credit policy of the hotel.Creates and maintains reservation records by date of arrival.Manages room rates based on the sales of the...

  • Central Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa WINK Aparthotels Full time

    Job Responsibilities:Manage reservations for sales office, Rentals and travel agents.Knowledge of type of rooms available as well as their location and layout.Knowledge of rates and availability and benefits of rooms.Know credit policy of the hotel.Creates and maintains reservation records by date of arrival.Manages room rates based on the sales of the...

  • Reservation Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 18-Mar-2024 Location: Cape TownReservation AgentPosition Summary:Responds to communications from guests, travel agents, and referral networks concerning reservations through a central reservation system. Creates and maintains reservation records and promptly processes any cancellations and modifications. Additional duties may include preparing...

  • Central Reservations Agent

    1 week ago

    Cape Town, South Africa HotelJobs.co.za Full time

    An experienced Accommodation Reservationist is sought to join this team, based in their Central Reservations Office. **Responsibilities**: - Making reservations for the Hotel and preparing rate proposals. - Ensure accurate records about guests’ bookings, payments, and any additional information that hotel team members might need when interacting with a...

  • Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Lion Roars Hotels & Lodges Full time

    To Apply:The RoleWe're on the lookout for a skilled Reservations Agent to join our dynamic reservations team in the heart of Cape Town. Working out of our head office on Kloof Street, you join a great group of people who #CareWhy and #CanDo.Who Are We?Lion Roars Hotels & Lodges is a portfolio of beautiful properties in South Africa's most beautiful...

  • Reservations Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Neighbourgood Full time

    Neighbourgood, South Africa's leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team.Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response times...