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Ier (Integrated Emergency Response)

3 months ago

Benoni, South Africa AFFINITY HEALTH MEDICAL INSURANCE Full time

Looking for a Call Centre Agent to work at Benoni in an IER(Integrated Emergency Response) Department

**1. Job Summary**:
Manage emergency and routine telephone calls from clients across different product ranges.

**2. Key Performance Areas**
- Manage Emergency calls
- Find solutions to uncommon problems
- Perform administrative duties

**3. Key Tasks**:
Manage Emergency Calls
- Operate a multi-line telephone console and alert system
- Obtain pertinent information necessary to the dispatch process
- Use the network to exchange information with other law enforcement and/or emergency response units

Find Solutions to uncommon problems
- Perform emergency medical dispatch and crisis intervention services.
- Determine the level of priority of calls and enter information into computer-aided dispatch

**4. Qualification**
- Matric
- BBA/First Aid level 3
- National Certificate in Emergency Care (Desirable)

**Job Types**: Full-time, Permanent

Application Deadline: 2024/06/16