Contact Centre Team Leader

Our client based in Century City (Cape Town) is looking for a professional, motivated, and well-spoken Team Leader. Responsible for managing and driving a team of inbound Contact Centre employees to achieve service levels through an agreed turnaround time. This role is to act as the point of contact for all escalations and queries and ensure...

Contact Centre Team Leader for FMCG Beverages Requirements – CIC Team Leader A minimum of 5 years of relevant commercial or corporate work experience (in the FMCG industry would be an advantage) and 1 – 2 years’ experience as a Team Leader Experience in a service and/or sales-oriented call/contact center is a necessity Thorough understanding of...

Attention all Leaders and Trailblazers! Are you ready to embark on an exhilarating journey with amplify5? As we take on new and exciting partnerships, we are seeking vibrant, experienced, and passionate Leaders to join our Team. At amplify5, we're not just building a workplace - we're creating a vibrant, high-performing centre with a culture that's...

The Role: **Team Leader â?? Inbound Contact Centre** **Cape Town** **Shift environment** **OVERALL PURPOSE OF JOB**: The position of the Team Leader is to lead an inbound team within the Operations environment to ensure that all targets are met accordingly, to maintain quality of the service from the agents and to ensure that it gets delivered in...

**amplify5 continue to grow!** We are launching new partnerships here at amplify5, and to ensure we set this up for success we are looking for experienced, engaging, fun and dedicated Team Leaders. Are you a leader who is proactive, wanting to take ownership of the team, being responsible for developing their performance and acting as the main point of...

Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible for**: **Contact Centre Team** **Scope & Purpose**: -...

**Primary Role** The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract & transactional...

**Sales Team Leader Cape Town** Lead and manage a team of Call Centre Sales Agents to achieve exceptional results. Min 2 years contact Centre Team Leader experience BPO experience a strong preference Able to support day and/or night shifts on site in Cape Town CBD Strong contact Centre operations know how Effective people management skills Able to...

My client makes moving anything, anywhere, easier, more affordable and greener. With Over 8 million customers across the UK and Europe since their launch over a decade ago, they are proud to be known as the largest, fastest growing tech company in the logistics industry. They have continuously celebrated exciting growth, a key highlight being a large...

The Call Centre Team Leader at IconAF is the **leader of** and is **responsible for,** the **sales performance and **behavior of the salespeople under their management. **Responsibilities & Duties** The responsibility of the Call Centre Team Leader is not exhaustive and may change from time to time as decided by Management. Below are the responsibilities...

**Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and...

Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Team Leader - Fitness Centre (7262) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed...

TELEMARKETING TEAM LEADER (JOB NUMBER: TL: TM 0622) **Key Responsibilities** - Ensure that daily/monthly contact centre targets are met; - Drive the achievement of targets; - Agree set goals with team members covering performance, quality and development areas; - Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Responsible for a combination of sales and customer service. including cross-selling to clients as well as nurturing the client...

**Leading and managing a team of 15 - 20 agents** **Coaching and developing agents i.e. daily, weekly and monthly** **Total performance management, disciplinary measures, monitoring and driving team targets** **Attendance and leave management process and updating matrix** **Quality management/improvement through call evaluations for each agent...

**Listing reference**: 017084**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - To provide the required level of customer service to Clicks Group customers, to...

Advert reference: click_014144 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Call Centre and Telesales **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: To provide the required level of customer service to...

Career Growth Hospitality Recruitment is on the look for a Customer Contact Leader to join the team at a prestigious 5-star hotel in Cape Town. The Customer Contact Leader (CCL) reports to the Manager of Customer Contact and is responsible for ensuring their team delivers highly efficient service to every customer who contacts the hotel for travel advice and...

CONTACT CENTRE MANAGER- CUSTOMER SERVICES (JOB NUMBER: CONTACT CENTRE) - Manages day to day client relationship through the extension of agents and team leader performance, - Nurturing the needs of our employees, customers and partners as appropriate to ensure consistent level of service delivery and work output - Contributes to partner business reviews and...