Team Leader

22 hours ago

Cape Town, South Africa One&Only Cape Town Full time

Team Leader - Fitness Centre
(7262)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**

The Team Leader takes full responsibility for the overall operational duties of the Fitness Centre.

**Key Duties and Responsibilities**
- Ensure Opening and Closing Procedures are adhered to according to the policy and procedure provided.
- Restock of all stock Daily.
- Processing requisitions for water, towels, stationary, operational products and picking items up from the different departments
- Completion of Budget, stats and KPI reports monthly
- Yearly budget creation
- Managing staff and monthly rosters
- Commission and hourly rates to be calculated monthly.
- Staff appraisals twice yearly
- Initiate Staff placement proceedings by:

- job requisition,
- job description forms filled in and signed by different departments,
- placing adverts,
- 1st interview, doing reference checks,
- Employment Action Form filled in and signed by difference departments
- Invoicing to external clients and executive staff for personal training sessions
- Assessing and Exercise Training of external and in house guests
- Marketing to obtain external clients for exercise sessions to hotel residents
- To outsource any special requests like Stand up paddle boarding on canal for external or in-house guests and all liaise work to create new vendors, payments etc.
- Planning of Season roster complimentary classes
- Creating of Complimentary slips to guests
- Creating of new fitness packages and Prices
- Process of payment allocations from external guests
- Maintenance of gym equipment, if not fixable from maintenance department, requesting Pentasystems to call out, help with process of payments from Finance Department
- Completion of monthly training attendance sheets and reports to Training officer
- Responsible for standards being maintained in Fitness Centre, including risk assessments
- Daily up keep of the Fitness Shared Drive Schedule
- Investigating of any complaints from guests on surveys about staff or fitness centre
- Maintaining Standard of Procedures in the gym

**SKILLS, QUALIFICATIONS & REQUIREMENTS**
- Fully qualified and certified fitness instructor
- Tour Guid qualification preferable
- Basic lifesaving/ CPR
- Minimum of 3 years in 4/5* Fitness, and/or hospitality environment.
- Previous education and diplomas in Spa/ Fitness Management
- Skills in sales, marketing and guest relations.
- Strong customer service in luxury spa/hospitality industry.
- Detail-oriented and have the skills to manage in accordance to Standard Operating Procedures relating to service, training, inventory and payroll.
- Experience in handling crucial situations with guests and colleagues effectively.
- Managing colleague performance issues quickly and effectively.
- Strong ability to coach and motivate colleague to achieve sales and service goals, build clientele, monitor productivity goals and evaluate results.
- To present a professional and polished appearance.
- Flexible schedule, available to work evenings, weekends and holidays.
- To remain in contact with updates and developments in the Fitness Industry.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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