See more Collapse

Assistant General Manager

1 month ago

Durban, South Africa Bin Otaiba Hotels Full time

**Assitant General Manager / Hotel Manager - 5* Hotel - Durban, SA**

**About the job**

The Assistant General Manager / Hotel Manger is responsible for all aspects of the operations at the property through the coordination of the Divison managers and Head of departments. The Hotel Manager carries the responsibility for being the of being the ambassador for the brand, providing leadership and support the service culture to result in maximum guest satisfaction while working very closely with regional GM and superiors.

**Minimum Requirements**
- Hotel Management / related qualification
- At least 2 years in the same or similar position in a 5 star hotel
- Familiar with all the duties and procedures of a 5 star hotel
- Excellent communication skills
- Ability to interact with others on all levels of employment

**Main duties and responsibilities**

**Management**
- Display exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management
- Implement performance standards to ensure absolute guest satisfaction
- Performance management, Discipline, Coaching and development
- Ensure effective communication amongst various departments
- Efficient and productive running of the hotel
- Ensure information is communicated from a group level to hotel employees
- Report incidents to Group Services
- Manage Stores
- Continuous motivation of staff

**Operations**
- Exceptional knowledge of all hotel products and services
- Guest complaint handling
- Build relationships with guests and cross sell all services and products
- Walkabouts to ensure all areas are up to standard
- Implement and maintain the SOP's throughout operations
- Ensure websites are updated
- Maintain standards of food preparation and presentation
- Establish standards for personnel performance and customer service
- Conduct performance appraisals
- Progressive discipline as required
- Ensure stock systems are in place
- Monitor daily cash ups, variance reports and voids

**Administration**
- Conducts audits as requested
- Ensure property specific legislative compliance
- Evaluate guest opinions through various online portals
- Investigate all complaints
- Initiate policies and procedures and corrective action to avoid further complaints

**Financial**
- Hold regular meetings with Finance department and division heads to ensure adherence to property budget
- Follow purchase order procedure
- Review monthly income statements
- Check Operational asset lists monthly
- Spot check stores

**Human Resources**
- Ensure correct recruitment procedures are followed
- Regular on the job training to be provided
- Conduct probationary reviews
- Ensure that fair and equitable discipline is applied
- Manage staff files

**Desired Skills**
- Hotel Operations
- Hotel Management
- Guest relations
- Hospitality Industry
- Rooms Division
- Hotel service
- Guest support services

**Desired Work Experience**
- 5 to 10 years Accomodation
- 2 to 5 years Senior Management

**Desired Qualification Level**
- Diploma

**About the Brand and Investing Company**

Bin Otaiba Hotels (BOH) is one of the diversified hospitality platforms worldwide with a focus on the upscale and luxury market segments. Headquartered in the United Arab Emirates, BOH is a division of Bin Otaiaba Investment Group (BOIG), founded and chaired by H.E. Khalaf Ahmed Khalaf Al Otaiba.

For over two decades, BOH has built shareholder value by acquiring, developing, actively asset managing and monetizing high-quality hospitality real estate properties that are leaders within their competitive market sets.

By owning and operating first-class full service hotels and resorts, we provide comfort and hospitality for those away from home, while building meaningful relationships, embracing social responsibility, fostering growth in our associates and creating long-term value in our real estate.

We are a cohesive, socially responsible team creating a legacy as the leading private hospitality investment and operating company, recognized by our associates, guests and investors as continually setting a higher standard of excellence.

**Work Locations**

Durban, South Africa

**Schedule**

Full-time

**Brand**

Bin Otaiba Investment - Bin Otaiba Hotels

**Job**

Hotel Engineering & Maintenance

**Skills**

Fast-Paced Experience

Attention to detail

We have other current jobs related to this field that you can find below

  • Receptionist / Admin Assistant

    1 week ago

    Durban North, South Africa General Insurance Brokers Full time

    **Roles & Responsibilities** - Answering the telephone and routing them to the relevant department - Providing administrative support to the management team. - Assisting with general admin tasks & willing to be a general all rounder - Managing and organizing paperwork, files, and other office records - Assisting with the preparation of presentations and...

  • Admin Assistant

    2 weeks ago

    Durban North, KwaZulu-Natal, South Africa General Insurance Brokers Full time

    Roles & Responsibilities Answering the telephone and routing them to the relevant department Providing administrative support to the management team. Assisting with general admin tasks & willing to be a general all rounder Managing and organizing paperwork, files, and other office records Assisting with the preparation of presentations and reports...

  • Admin Assistant

    3 weeks ago

    Durban North, South Africa General Insurance Brokers Full time

    **Roles & Responsibilities** - Answering the telephone and routing them to the relevant department - Providing administrative support to the management team. - Assisting with general admin tasks & willing to be a general all rounder - Managing and organizing paperwork, files, and other office records - Assisting with the preparation of presentations and...

  • Receptionist / Admin Assistant

    2 weeks ago

    Durban North, KwaZulu-Natal, South Africa General Insurance Brokers Full time

    Roles & Responsibilities Answering the telephone and routing them to the relevant department Providing administrative support to the management team. Assisting with general admin tasks & willing to be a general all rounder Managing and organizing paperwork, files, and other office records Assisting with the preparation of presentations and reports...

  • Receptionist / Admin Assistant

    2 weeks ago

    Durban North, KwaZulu-Natal, South Africa General Insurance Brokers Full time

    Roles & Responsibilities Answering the telephone and routing them to the relevant department Providing administrative support to the management team. Assisting with general admin tasks & willing to be a general all rounder Managing and organizing paperwork, files, and other office records Assisting with the preparation of presentations and reports...

  • General Assistant

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Tsebo Group Full time

    We are recruiting for a General Assistant to join our team. The General Assistant will assist the cooks and chefs with food productions and preparations, serves food, and keeps the kitchen and dining area clean. As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over employees, the...

  • Assistant General Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Adroit HR Consultants Full time

    My client a well know hotel group in the hospitality industry is seeking to employ an Assistant General Manager whom will be responsible for providing first-class services to the hotel to deliver an excellent service whilst ensuring guests are always satisfied with their stayThe role is for a friendly dynamic individual whom will strive to deliver a...

  • Assistant Restaurant General Manager

    4 weeks ago

    Durban, South Africa Tigers Milk Suncoast Full time

    Tigers Milk Suncoast is seeking an experienced Assistant General Manager to assist in running our restaurant. The Assistant General Manager will be responsible for the assisting and supporting the General Manager. Assist with supervision, performance management and effective delegation to various junior managers and staff to ensure an efficient and...

  • Assistant Restaurant General Manager

    4 weeks ago

    Durban, South Africa La Parada Suncoast Full time

    La Parada Suncoast is seeking an experienced Assistant General Manager to assist in running our new restaurant. The Assistant General Manager will be responsible for the assisting and supporting the General Manager. Assist with supervision, performance management and effective delegation to various junior managers and staff to ensure an efficient and...

  • General Assistant

    3 days ago

    Durban, South Africa Tsebo Group Full time

    **About Us**: We are recruiting for a General Assistant to join our team. The General Assistant will assist the cooks and chefs with food productions and preparations, serves food, and keeps the kitchen and dining area clean. As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40...

  • Assistant Restaurant General Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa La Parada Suncoast Full time

    La Parada Suncoast is seeking an experienced Assistant General Manager to assist in running our new restaurant. The Assistant General Manager will be responsible for the assisting and supporting the General Manager. Assist with supervision, performance management and effective delegation to various junior managers and staff to ensure an efficient and...

  • General Assistant

    3 weeks ago

    Durban, South Africa Food Lovers Market Full time

    Mobeni East, KwaZulu-Natal - Permanent 8 hrs p/day - Work schedule: As Needed - TBC p/hour - Start date: ASAP Job description This is a summary of what the job involves to help you decide if you are a good fit. **We are looking for a General Assistant to join our team! ** - As a General Assistant, you will play a key role in ensuring our customers have...

  • General Assistant Mill

    7 days ago

    Durban, South Africa Novus Holdings Full time

    **Job Desciption**: - Assisting the Machine Operator at the paper machine. - Conduct general cleaning pertaining to the fulfilment of the task. - Maintain good housekeeping. - Adherence and compliance to OHS act. - Ad hoc tasks which may arise. **Key Duties and Responsibilities**: - Assisting the Machine Operator at the paper machine. - Conduct general...

  • General Legal Assistant

    3 weeks ago

    Durban, South Africa RJPersonnel Full time

    2years - Collect, examine, and organize evidence and other legal documents for attorney review and case preparation - Draft and proofread correspondence and legal documents, such as pleadings and contracts - Research regulations, laws, and legal articles to assist with the preparation of reports, case files, and legal advice - Communicate with clients and...

  • General Assistant Mill

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Novus Holdings Full time

    Job Desciption: Assisting the Machine Operator at the paper machine. Conduct general cleaning pertaining to the fulfilment of the task. Maintain good housekeeping. Adherence and compliance to OHS act. Ad hoc tasks which may arise.Key Duties and Responsibilities: Assisting the Machine Operator at the paper machine. Conduct general cleaning pertaining to the...

  • Assistant General Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Bin Otaiba Hotels Full time

    Assitant General Manager / Hotel Manager - 5 Hotel - Durban, SAAbout the jobThe Assistant General Manager / Hotel Manger is responsible for all aspects of the operations at the property through the coordination of the Divison managers and Head of departments. The Hotel Manager carries the responsibility for being the of being the ambassador for the brand,...

  • General Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa HotelJobs Full time

    Premier Hotels & Resorts is recruiting for a General Manager to manage and take control of our beautiful Resort at Sani Pass.The role of the General Manager is to provide the leadership expertise that ensures the effective and efficient operation of the hotel, including, but not limited to, the quality and legal defensibility of services provided, and the...

  • General Manager

    4 weeks ago

    Durban, South Africa Armstrong Appointments Full time

    General Manager Job DescriptionThe General Managers task shall encompass, but not be limited to the following: Service Department: Oversight of the service department and attendance of feedback meetings.Periodic training and implementation of Manufacturer technical directives/new product familiarization.Assisting the Service Manager with client feedback and...

  • General Assistant

    3 weeks ago

    Durban, South Africa Mr Price Group Full time

    **_purpose_** To keep office environment in an orderly condition through performing routine maintenance duties and general office administration and repairs. **_ key responsibilities_** Ensure all basic office maintenance is complete when required. Set up for meetings, training and special functions in order to create a smooth process. Ensure stock is...

  • 13055 General Admin Assistant

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Incdreams Recruitment Full time

    GENERAL OFFICE ADMINISTRATION ASSISTANT / PADESCRIPTION OF JOB:Customer & supplier liaisonRelief switchboard operation and reception dutiesGeneral Office Administration (Filing, Typing of correspondence, reports etc)Administration on MS Excel & Pastel AccountingStock, supplier and invoice capturing in Pastel AccountingAssistance with control of processed...