Digital Fraud Adjudicator

3 months ago


Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To manage and perform a case evaluation on each digital fraud case in order to determine a fair outcome for all clients in terms of the Treating Customers Fairly framework and Customer Governance standards, in collaboration with FRM, Africa Ops and other specialist business partners. This comprehensive evaluation will then result in a business decision and case closure.

**Job Description**:
Accountability: Cyber Crime Case Resolution (65%)
- Review cases escalated for consideration from Fraud Operations
- Gather, collate and analyse info pertaining to specific cases
- Ask for additional information where required
- To input data into decision making matrix to determine offer or repudiation of claim
- On an ad hoc basis deal with clients directly to discuss their case
- To continuously assess and revise matrix as a result of changing landscape and external circumstances (Review Quarterly)
- Liaise with both legal as well as Ombuds office on change to landscape and decision making matrix in terms of client impact

Accountability: Reporting and MI (25%)
- Weekly, Monthly and ad-hoc reporting of all Digital Channels fraud related matters e.g. Business Decision Records.
- Addressing of ad-hoc operational fraud related matters including queries from Fraud Complaints, and Pre-Ombudsman.

Accountability: Stakeholder Management (10%)
- To engage & manage relationships with key stakeholders amongst others:

- Fraud Strategy
- BSSA Fraud Operations
- Forensic Services
- Internal Digital stakeholders
- Group customer care (Pre-Ombuds and Ombuds office, Action Line & CEO)
- Legal and Litigation
- Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.

Education

Further Education and Training Certificate (FETC) (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_



  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    **Job Summary**Isilumko Staffing is seeking a highly skilled Digital Fraud Investigator to join our team for a 6-month period in a regulated environment. The ideal candidate will have a strong background in forensic analysis and experience working in a financial space.**Key Responsibilities:**Conduct thorough investigations into digital fraud...

  • Fraud Consultant

    4 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To detect identified fraud events, execute appropriate fraud interventions based on the type of fraud in order to prevent further losses that may be incurred. - Minimise financial losses to and the customer by executing detection duties and interventions as soon as fraudulent events have been established. - Update customer with required...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Fraud Investigator

    3 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To investigate cases of criminal, ethical, tip offs, fraudulent incidents, examining appropriate records and documentation, interviewing all relevant parties internally and externally and report findings t management Prioritizes fraud cases for investigation based on likelihood of yielding desired results Manages criminal cases of various...

  • Fraud Manager

    4 weeks ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To act as a link between FNBB Botswana and Law Enforcement Agencies (Attorneys Generals Chambers, State Prosecutors, (DPP), Financial Intelligence Agency, Botswana Police Service, Bank of Botswana, and regulatory agencies) within Botswana with regards to new cases and crime intelligence Hello Future Fraud Manager Welcome to FNB, the home...

  • Fraud Consultant D

    4 months ago


    Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To detect identified fraud events, execute appropriate fraud interventions based on the type of fraud in order to prevent further losses that...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time

    Forensic Banking Specialist OpportunityIsilumko Staffing (JHB) is seeking a highly skilled Forensic Banking Specialist to assist a TOP bank in Johannesburg for a 6-month period.Key Responsibilities:Assist in investigating and analyzing financial transactions to identify potential fraud.Work closely with the bank's team to develop and implement procedures to...

  • Fraud Consultant-6

    1 week ago


    Johannesburg, South Africa FirstRand Bank Limited Full time

    Description To detect identified fraud events, execute appropriate fraud interventions based on the type of fraud in order to prevent further losses that may be incurred. Minimise financial losses to and the customer by executing detection duties and interventions as soon as fraudulent events have been established. Update customer with required...

  • Fraud Risk Advisor

    4 months ago


    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Contact** - REQ 129413- Tshego Semenya- Location: Johannesburg**Cluster** - Group Risk**Career Stream** - Forensics**Leadership Pipeline** - Manage Self: Professional **Position** - Fraud Risk Advisor**Job Purpose** - To reduce the impact of fraud by assessing control adequacy and efficacy of the current and future...

  • Fraud Consultant-2

    4 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Fraud Consultant Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team at FNB Commercial, you will be surrounded by unique talents, diverse minds, and an adaptable environment that...

  • Fraud Risk Advisor

    4 months ago


    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Contact** - REQ 129429- Tshego Semenya- Location: Johannesburg**Cluster** - Group Risk**Career Stream** - Forensics**Leadership Pipeline** - Manage Self: Professional **Position** - Fraud Risk Advisor (Avo)**Job Purpose** - To reduce the impact of fraud by assessing control adequacy and efficacy of the current and...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary An...


  • Johannesburg, South Africa KPMG-SouthAfrica Full time

    Job title/position: Manager: Fraud Risk Management Number of positions: 1 Function and Business Unit: GRC, Forensic JHBDescription of the role and purpose of the job: To manage fraud risk management engagements with efficiency and the required technical competence. Key responsibilities:• Project management of fraud risk management assignments • Managing...

  • Senior Sales Lead

    4 months ago


    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: TransUnion International (TU INTL) has harnessed the power of our data, technology and IP which is either owned or partnered with to create a suite of Fraud & ID Solutions that enable companies to more effectively engage, onboard, manage and market to their end consumers. These solutions range...


  • Johannesburg, South Africa BankservAfrica Full time

    **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- Manager Operations Fraud Intelligence- Location- Selby - Johannesburg, GP 2001 ZA...


  • Johannesburg, South Africa BankservAfrica Full time

    This details all the information about the job posting. - Share this job as a link in your status update to LinkedIn. **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give...


  • Johannesburg, Gauteng, South Africa Empire Recruitment Full time

    Empire RecruitmentWe are seeking a highly skilled Ad Tech Expert to drive the success of our digital advertising campaigns. As a key member of our team, you will be responsible for managing and optimizing our ad technology infrastructure, ensuring seamless delivery of digital advertising campaigns, and driving revenue growth through innovative ad tech...


  • Johannesburg, South Africa BankservAfrica Full time

    **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- Manager Product Fraud Intelligence- Location- Selby - Johannesburg, GP 2001 ZA...


  • Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    Job Title: Head, DigitalJob Summary:We are seeking a highly skilled and experienced Digital Marketing Head to join our team at Standard Bank of South Africa Limited. The successful candidate will be responsible for driving the conceptualization and implementation of digital and interactive marketing campaigns for our Business & Commercial Banking...


  • Johannesburg, South Africa Believe Resourcing Full time

    About our client: A global leader in credit information and information management services, our client empowers businesses, consumers, and communities worldwide to achieve their aspirations. Businesses rely on our client for enhanced risk management and customer relationships, consumers trust them to navigate towards financial success, and communities...