Fraud Consultant-2

6 days ago

Johannesburg, South Africa FirstRand Full time

Job Description

Hello Future Fraud Consultant

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team at FNB Commercial, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- Minimise financial losses to and the customer by executing detection duties and interventions as soon as fraudulent events have been established.
- Update customer with required information and explaining the process in fraud incidences and supply required documentation.
- Active participation in specialist practice forums to share information and insights across the business.
- Build objective working relationships with various, experts and counterparts within the banking industry and the broader fraud community.
- Manage cancellation process for required transaction method based on product (e.g. card, digital or accounts) of fraudulent activity by cancelling cards or putting holds on accounts. Provide access to transact once customer has been identified.
- Open fraud cases and compile relevant and comprehensive case related documentation in the required format for the appropriate resolution of fraud cases.
- Execute fraud detection practices according to the identified fraud event types and manage case end to end from detection to resolution using appropriate guidelines.
- Analyses transactions and compare transactions and documents to determine authenticity and assign required customer identification category (find customer not fraud, find customer is fraud, can't find customer) and fraud type.
- Extract and share insights, trends and lessons learnt from root cause analysis applied in detection to inform further fraud prevention improvements across a wide range of processes and systems.
- Conduct detection activities and fraud intervention line with applicable laws, processes to effect quick resolution of fraudulent matters.
- Compile and communicate accurate and timely reports on fraud cases and track progress made. Keep key stakeholders informed of case status including updating relevant information systems and tools (e.g. SAFPS list) accessed by the fraud community.
- Liaise with relevant internal and external stakeholders including bureaus and other banks to ensure correct validation of customer information and security checks.
- Manage personal development to increase own skills and competencies.

You will have access to:

- Opportunities to network and collaborate.
- Work that is challenging
- Opportunities to be innovative.
- Resources to help you with your professional development.

We can be a match if you are:

- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Think outside the box - have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you.
- Understanding of Hogan
- Knowledge of Forex/Payment highly advantageous
- 3+ years’ experience in a fraud related environment

Job Details

Application Closing Date

24/05/24

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