Training Manager

1 day ago


Cape Town, South Africa Surgo HR & Training Full time

Our client in Cape Town is looking for a Training Manager to join their fast-growing team.

The primary role of the job is to manage and process trainers and training leads aligned to the process.

**Essential Functions**:
Coach and mentor process trainers

Facilitate training classes as needed

Administer Training Needs Analysis, and come up with action plans to address knowledge gaps

Focus on aligning and coordinating with support members and leadership

Assist the team with all training requirements.

**Responsibilities**:
Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned accounts

Monitor, coach, and mentor trainers to help develop the required skill sets

Develop training materials, activities, and assessments

Facilitate training classes as needed

Help the Senior Training Manager and/or AVP gather, measure, and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis

Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship/Internship Program

Protects the confidentiality of client and adheres to company policies regarding confidentiality

Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed

Ensure compliance with internal policies and procedures, external regulations, and information security standards

**Work Experience Requirements**:
9 years of experience with Life & Annuities

Contract Detail/Contract Inquiry

Benefits Explanation

Disbursement Inquiry/Withdrawals

Money In/Contributions

New Business

Death Claims

Maturities/Annuitization

Commissions

Licensing & Appointments

Online Support

Forms & Correspondence

12+ years of experience in Training & Development Team (Training Delivery, Training Needs Analysis, Process Improvement)

LOMA 280 Certified

Client Certified - Annuities Trainer

Client Certified - Health Insurance Trainer (for another account within L&A)

**Location**:
Based in Cape Town, Western Cape

**Salary**:
Market Related

**Benefits**:
Pension Fund Contribution and Medical Aid


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