Supervisor

6 months ago

Kempton Park, South Africa DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: Kempton Park
Job Posting Title: Senior Transport Logistics Controller
Time Type: Full time

**Minimum Requirements**

Grade 12

Any Logistics qualification Advantageous

Minimum 5 years relevant experience in the industry with in-depth experience in all job related requirements listed below

Supply Chain and Transport Management experience

Knowledge & Experience in WMS MS Office, specifically Outlook, Word

Highly proficient in Excel for data management and reporting

Tracking and Tracing systems work experience

**Job Related Requirements**
- 5 years experience within the logistics transport space. - 5 years experience in transport service provider management Experience. Performance, development & relationship building. - 2 years Experience in the management of transport claims, incidents, investigations and related reporting. - 2 years Experience in creating, documenting, implementing standard operating procedures and managing service providers accordingly
- Good interpersonal skills for client account management. - Must be able to build rappor and maintain strong relationships with internal and external customers. - Ability to interpret requirements from clients (internal & external), translate and communicate to transport operations. - Must be able to meet and manage customer expectations and ensure compliance to procedures, regulations, work instructions and workloads. - The ability to understand and interpret transport performance and compliance data Analysing and building of reports accordingly. - Experience in working and communication with management. - Fluent in English speaking, writing, interpretation & communication - Attention to detail & strong administrative skills. - Comfortable working in fast-paced environment. - Good time management, organizational skills & problem solving attitude. - Team player and focused on collective goals - Good analytical skills and ability to think logically - Attention to detail and have a strong sense of urgency.

**Added Advantages for this role**
- FMCG Supply chain experience - Warehouse experience - Retail supply chain experience & understanding - Exposure to strategic clients and communication channels

**Main purpose of the role**

This role will be responsible for the management, support and coordination of all transporters information and deliverables to ensure the customers service levels are met. - Monitoring of Transporters assigned to handle outbound and inbound loads to DSV Solutions. - Monitoring real time day to day challenges and proactively look at solution resolution. - Ensuring the compliance of the SLA by the Transporters to DSV Solutions and also ensuring that this meets the Client’s SLA. - The role requires constant follow-up on action items and outstanding issues to ensure that the team has the finger on the pulse. - Handling of all serious incidents and claims - Transporters deliverables & SLA management - Reporting to relevant stakeholders, including management at all levels. - Co-ordinating/Consolidating all the information from various transporters in a presentable manner - Build and maintain a strong business partnership with the existing customers & transporters. - Consciously looking for value adding opportunities to improve current processes and deliverables as per the client contract - Overall service and development within the transportation space - Proactively driven to identify, action, and manage on deliverables - Continuous improvement projects and implementations, including CAPA’s

**Duties and Responsibilities**
- Transporter management: Co-ordinating/Consolidating all the information from various transporters in a presentable manner, including monthly presentation for Clients. - Understand the Client’s business & requirements to support how DSV service the customer. - Develop a strong, trusting relationship with clients and transporters - Deep understanding and execution of contractual SLA’s & KPI’s - Proactively driven to identify, action, and manage on deliverables - Adherence to tasks not stipulated in job profile i.e., audit compliance, adhoc duties due to operational requirements. - Maintain various reports in line with KPI and contractual obligations. - Complete daily system checks to ensure all data to and from the transporters system is working - Daily team meetings with various stakeholders, aligned to client and transportation deliverables. Specifically focusing on noncompliance, queries, improvements, challenges, performance etc. - Daily & weekly reporting on IOD,s POD’s and SLA - Handle incidents and claims and ensure that the necessary protocols are followed - Handling of escalations and time sensitive deliveries & queries. - Ensure client queries are managed da

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