Lounge Supervisor

**Lounge Supervisor**

**Must have catering experience**

We are looking to hire a customer-oriented **Supervisor **for our **VIP Lounge in ORT International Airport** to ensure that all restaurant operations run smoothly.

The supervisor's responsibilities include overseeing the activities of Lounge staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the Lounge's operational costs.

To be successful as a Lounge supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Lounge supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant experience.

**Supervisor Responsibilities**:

- Screening, interviewing, hiring, and training Lounge staff.
- Conducting regular inspections of the Lounge kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner.

**Supervisor Requirements**:

- High school diploma or GED.
- Bachelor's degree in business administration or hospitality is advantageous.
- Proven experience working as a supervisor in the hospitality industry.
- The ability to work in a fast-paced environment.
- The ability to stand for extended periods.
- Strong management skills.
- Excellent organizational skills.
- Effective communication skills.
- Exceptional customer service skills

Ability to commute/relocate:

- Kempton Park, Gauteng: Reliably commute or planning to relocate before starting work (required)