IT Support Specialist

1 week ago


Cape Town, South Africa Novus Holdings Full time

**Job Desciption**:
Novus Print is currently seeking to appoint an Information Technology Support Specialist who will support employees on the service desk and assist with operations, troubleshooting, and maintenance of technology infrastructure and systems of Novus Print.

**Key Duties and Responsibilities**:

- Provide coverage and support for Endpoint Devices operations and information
- Provide technical desktop support for the Business Unit
- Analyze log files and investigate correct or record errors that are discovered
- Configure endpoint devices as directed
- Work with systems for endpoint device management including software distribution, updates, patching virus protection, imaging, and maintenance routines
- Assist with account status and maintenance, creation and troubleshooting
- Ensure that service tickets are closed or escalated promptly
- Ensure regularly scheduled technical tasks are accomplished on time
- May be required to travel between Novus sites

**Educational Requirements**:

- Matric
- Completion of relevant ITIL and Microsoft certification

**Experience Requirements**:
**Skills and Competencies**:

- Ability to work independently with mínimal supervision
- Ability to communicate clearly with computing users on all levels
- Demonstrates commitment to service excellence standards
- Work collaboratively with colleagues and community partners
- Demonstrated ability to develop and deliver multiple assignments


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