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Support Desk Analyst: Treasury Management Systems
6 days ago
TreasuryONE, a leading provider of treasury management solutions, is seeking a talented and experienced Support Desk Analyst to join our rapidly expanding team in Pretoria.
In this role, you will provide second-level technical support to both internal and external clients, resolving complex queries and ensuring the smooth operation of our treasury systems.
Key Responsibilities:
- Resolve complex client queries related to treasury management systems
- Analyse technical support issues and provide effective solutions
- Import client data and manage database modifications
- Design custom screens and set up complex calculations
- Create reports and assist with connectivity projects
- Integrate with third-party systems (SFTP, API, encryption, certificate renewals)
Required Skills and Experience:
- Minimum 2 years of experience in a technical support role, preferably in the fintech industry
- Strong understanding of treasury management systems and/or treasury operations
- Proficiency in H2H connections, SFTP/FTP, SWIFT, SQL, Crystal Reporting, and scripting
- Knowledge of technical protocols such as TCP/IP, LAN/WAN, SSO, and SAML 2.0
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