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Technical / IT Support Analyst (Windows10/11 +
2 weeks ago
**Technical / IT Support Analyst (Windows10/11 + ArcServe) - Lynwood Pretoria - R20K**
**Legal Law Firm seeks an**:
- **2 years’ experience**:
- **Windows 10 / 11 Experience - crucial**:
- **MS Office Experience - crucial**:
- **Windows Active Directory - crucial**:
- **Networking - advantageous**:
- **ArcServe - advantageous**:
- **Windows Group Policies - advantageous**:
- **Fortinet/Firewall - advantageous**:
- **Office 365 Admin - advantageous**:
- **Degree or diploma - advantageous. In INFORMATION TECHNOLOGY**
**Tech support**:
- **Manage, maintain, and repair IT systems**.
- Their responsibilities include **diagnosing and repairing faults**, **resolving network issues**, and **installing and configuring hardware and software**.
**Technical Support Responsibilities**:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Providing support in the form of procedural documentation.
- **Managing multiple cases at one time**.**:
- **Testing and evaluating new technologies.
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