Technical / IT Support Analyst (Windows10/11 +

2 weeks ago


Pretoria, South Africa RAKKGALAKANE RECRUITMENT Full time

**Technical / IT Support Analyst (Windows10/11 + ArcServe) - Lynwood Pretoria - R20K**

**Legal Law Firm seeks an**:

- **2 years’ experience**:

- **Windows 10 / 11 Experience - crucial**:

- **MS Office Experience - crucial**:

- **Windows Active Directory - crucial**:

- **Networking - advantageous**:

- **ArcServe - advantageous**:

- **Windows Group Policies - advantageous**:

- **Fortinet/Firewall - advantageous**:

- **Office 365 Admin - advantageous**:

- **Degree or diploma - advantageous. In INFORMATION TECHNOLOGY**

**Tech support**:

- **Manage, maintain, and repair IT systems**.
- Their responsibilities include **diagnosing and repairing faults**, **resolving network issues**, and **installing and configuring hardware and software**.

**Technical Support Responsibilities**:

- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Providing support in the form of procedural documentation.
- **Managing multiple cases at one time**.**:

- **Testing and evaluating new technologies.



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