Collections Administrator

6 days ago


Johannesburg, South Africa Sanlam Full time

Who we are
Safrican is a respected life insurer with a footprint in South Africa and a subsidiary in Eswatini. Safrican has over 2 million principle lives covered and more than 7 million lives assured, The Company has grown from strength to strength since 2004. Job Purpose
The main purpose of the position is to maximise the collection of monthly premium income - as well as managing the age analysis, allocating to the relevant policies and attending to queries. The position is also accountable for the monthly reconciliations for its relevant portfolio. Formal Qualifications
Matric
Finance/Accounting qualification (added advantage) Knowledge and Experience Minimum of 2 years’ experience in high volume corporate Collections environment, preferably in insurance industry Computer Literacy - Microsoft Excel Skill is critical Collections procedures & accounting knowledge Experience with MIP system will be an added advantage Key Performance Areas

Relationship Management Ensure that you build and maintain relationships with both external and internal stakeholders, these include;
- Debit Order Collection Brokers/ policyholders. All Internal departments with special emphasis to (IT/MIP, Membership department, Branches, Compliance department). Ensure that an accurate log of interaction is kept of issues that exist with each stakeholder. Secure broker visits to address credit control issues, where and when necessary. Assist on Automation Projects. Support project Implementation from internal stakeholders. Set up meetings with your internal departments to ensure regular communication and common understanding of credit control issues. Query Management Ensure that all queries are attended to within the prescribed SLA (to be provided to you at onboarding). Ensure all brokers/schemes are kept abreast at all times regarding the status of their query. Ensure that proper investigations are done with the concerned departments and that there are SLA’s in place. Ensure that Root Cause Analysis (RCA) is performed on all queries. Refunds Initiate refunds based on client requests and membership data. Adhere to refunds processes by preparing refunds with correct supporting documents. Ensure that clients/all stakeholders are kept up to date with the refunds status. Record refunds on the system.

Audit and Compliance Ensure adherence to Credit Control Policy and Procedure Ensure adherence to regulatory and compliance requirements Ensure adherence to audit requirements (both internal and external audit). Skills and Behavioural Competencies Time management skills - ability to handle multiple priorities, organize work and meet deadlines Attention to detail. Strong Administrative and personal organizational skills Strong team player Strong problem-solving skills Excellent communication skills (both verbal and written)
Our commitment to transformation
Safrican is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. Safrican Employment Equity plan and targets will be considered as part of the selection process.



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