Client Services Consultant

2 weeks ago


Pretoria, South Africa Deka Minas (Pty) Ltd Full time

One of our leading clients offering comprehensive financial solutions that include bond pre-approvals, home loans, short-term insurance, life insurance and more through its various subsidiaries is looking to build their Dream team with the Right People. If you are passionate about Client Services and changing the lives of people then this is a great opportunity for you to join their team.

ROLES & RESPONSIBILITIES
- Provide excellent customer service in a professional manner and compliant with quality and performance standards
- Demonstrate an excellent knowledge of the all products, services, claims processes and

retentions criteria in order to provide efficient, professional and correct information to clients at all times
- Ensure your own full understanding of the features and benefits of all our products when interacting with customers
- Ensure that the customer understands the product that you are interacting about
- Respond to customer queries and address service complaints timeously
- Build positive customer relations
- Solve or escalate customer queries and complaints timeously
- Adhere to agreed processes in order to deliver operational results
- Maintain efficient work flow and administrative processes and comply with internal SLAs
- Complete administrative tasks whilst keeping accurate and detailed stats and notes of all communication with clients
- Recording accurate notes on all systems as required
- Ensure adherence to call back times and regular follow up when liaising with clients

REQUIRED SKILLS / EXPERIENCE & QUALIFICATIONS

**Qualifications**:

- Grade 12
- 150 FAIS credits
- Must have successfully completed the RE 5 qualification

Experience
- Experience in short
- and or long-term insurance products
- Minimum 2 years’ experience in a Customer Service role in an insurance call centre environment (with references)

**Skills**:

- Specialist knowledge and skills with regards to Insurance policies/ procedures
- Computer Literate (Excel, Word & Outlook)
- Excellent verbal, written and numeracy skills
- Excellent telephonic sales and service ability
- Vernacular an advantage
- Understand importance of confidentiality with regards to clients’ financial information



  • Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    Job Details:Title: Client Service ConsultantLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: Insurance Salary / CTC: R 18 000Reports to: Call Centre ManagerJob Description:The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and taking calls, e-mails,...


  • Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    Job Details:Title: Client Service ConsultantLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: Insurance Salary / CTC: R 18 000Reports to: Call Centre ManagerJob Description:The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and taking calls, e-mails,...


  • Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

    Job Details: Title: Client Service Consultant Location: Pretoria, Gauteng Permanent: Yes Full time: Yes Industry: Insurance Salary / CTC: R 18 000 Reports to: Call Centre Manager Job Description: The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and...


  • Pretoria, South Africa H2R Full time

    Gauteng, Tshwane (Pretoria) - Market related - Market related Monthly Cost To Company (Market related) Our client, a Technology Solutions Company that delivers products designed to optimise workforce efficiencies and processes has a **Permanent** position in the Pretoria area with some travelling to client sites for a Client services Consultant. Grade 12...


  • Pretoria, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary An...


  • Pretoria, South Africa Nedbank Full time

    **Job Classification** - Job Family- Sales and Services - Career Stream- Sales - Leadership Pipeline- Manage Self: Operational - FAIS Affected**Job Purpose** - To provide administrative services to clients by attending to transactional, lending and investment needs to achieve Nedbanks' strategic focus to become a client-centric bank.**Responsibilities**: -...


  • Pretoria, South Africa Goldman Tech Resourcing Full time

    **Job Information** - Location- Pretoria- Salary- R550 000 - 780 000 p.a.- Job Type- Permanent- Education- Degree/Diploma- Experience- 5+ years- Reference- SCC23- - it.careers(at)goldmantech.co.za- Fax- 0866688041We have an amazing opportunity for a Senior Client Consultant in Pretoria! - A tertiary degree in Business Management, Marketing, Business...

  • Consultant Intern

    7 days ago


    Pretoria, South Africa Forte Advisory Services Full time

    We're Hiring Consultant Interns Applications close: 31 March 2023 This is a full-time, paid internship position with the potential for growth opportunities within the company. If you are eager to jumpstart your career in consulting and are excited about working on challenging projects in a dynamic environment, we encourage you to...

  • Sales Consultant

    4 weeks ago


    Pretoria, South Africa Empower Financial Services Full time

    **Sales Consultant** Contract Junior EE position R7,500 - R17,000 pm **Responsibilities** Establish and maintain a professional relationship with clients Continue their assessment of a client's needs and business objectives Help develop initiatives to increase customer satisfaction and retention Upsell a company's services and solutions. Manage a client's...


  • Pretoria, South Africa Talent Evolution Full time

    **Duties**: - Provide excellent customer service in a professional manner and compliant with quality and performance standards. - Demonstrate an excellent knowledge of all products, services, claims processes and retentions criteria to provide efficient, professional and correct information to clients at all times. - Ensure your own full understanding of...

  • Claim Consultant

    4 weeks ago


    Pretoria, South Africa JSM Business Services Full time

    Claim Consultant / Administrator **ROLE AND RESPONSIBILITIES** - Management of calls in a professional and efficient manner - Follow up calls where and when needed - Building professional relationships - Handling all information on basis of trust - Dealing with clients and processes in line with company procedures - Optimal use of the "Call Centre" computer...

  • Service Consultant

    4 weeks ago


    Pretoria, South Africa Santam Full time

    Career Opportunity A position has become available for a service consultant in the Broker Services department in Centurion, Pretoria. About The Company Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a...


  • Pretoria, South Africa Fidelity Services Group Full time

    **SALES CONSULTANT VACANCY**: RESIDENTIAL SALES CONSULTANT **Reporting to**: Sales Manager **PURPOSE**: To effectively quote and sign up potential clients requiring the services of ADT Security. **Main purpose of job**: - Source and sell armed monitoring and armed response agreements to potential new customers - Source and sell new and alarm system...

  • Sales Consultant

    4 weeks ago


    Pretoria, South Africa CSX Customer Services (Pty) Ltd. Full time

    **Sales Consultant** New positions opening: Bloemfontein based - FS and NC Pretoria based - including Brits, Rustenburg and Mafikeng JHB based - including Potch Klerksdorp East Londen based - cover the whole EC **Position Summary** The Sales Consultant is responsible for achieving sales in an assigned territory. You will be responsible for proactively...

  • Client Advisor

    4 weeks ago


    Pretoria, South Africa Nedbank Full time

    **Requisition Details and Talent Acquisition Consultant contact** - Req: 123363- Boichoko Lekuku**Job Family** - Sales and Service**Career Stream** - Sales- Leadership Pipeline- Manage Self: Technical (MST)- FAIS Affected- FAIS Affected - Yes**Job Purpose** - Educate clients on the functionality of self-service digital solutions, whilst solving for their...


  • Pretoria, South Africa Momentum Distribution Services Full time

    **Introduction** - Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.**Role...


  • Pretoria, South Africa MiWay Full time

    Who are we? - Knowledge of billing and collections procedures and practices - Excellent verbal and written communication skills - Grade 12 / Standard 10 / Matric / NQF 4 - Applicable post-matric qualifications will be advantageous - 5 years + Client Services experience - 3 years + Commercial Management Experience Essential Requirements - Solid understanding...

  • Travel Consultants

    5 days ago


    Pretoria, South Africa CHC Consulting Full time

    Do you have excellent customer service and Corporate Travel experience, then an exciting opportunity awaits you! I am looking for Junior, Intermediate and Senior Travel Consultants in the Pretoria area. Minimum Requirements: - Must reside in the Pretoria area - Must have experience in dealing with corporate travel - dealing with Government clients (need...


  • Pretoria, South Africa Fidelity Services Group Full time

    **SALES CONSULTANT VACANCY: Residential Sales Consultant** **Main purpose of job**: - Source and sell armed monitoring and armed response agreements to potential new customers - Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers - Achieve and exceed monthly sales targets for new...


  • Pretoria, South Africa Medpharm Recruitment Full time

    A reputable Medical Aid is seeking a clinically qualified Practice Consultant to join their team in Pretoria. **Duties**: - Provide optimal support to the healthcare providers on the network. - Expand the network and promote the Scheme. **Requirements**: - Grade 12 - Medical Degree - Minimum 3 years in a health related or Medical Aid Scheme environemnt -...