Client Services Commercial Manager

2 weeks ago

Pretoria, South Africa MiWay Full time

Who are we?
- Knowledge of billing and collections procedures and practices
- Excellent verbal and written communication skills
- Grade 12 / Standard 10 / Matric / NQF 4
- Applicable post-matric qualifications will be advantageous
- 5 years + Client Services experience
- 3 years + Commercial Management Experience

Essential Requirements
- Solid understanding Personal Lines Client Services, Commercial Client Services and Support.
- Proficient understanding of RD rates, Rejection codes and Policy lifecycles.
- Establishes quality control standards and maintains/enforces them over time.
- Good analytical ability and execution.
- Maintain a good relationship with all stakeholders
- Change agility
- Professional and ethical
- Ability to work under pressure
- Excellent verbal and written communication
- Strong attention to detail, goal oriented
- Highly proficient in computer software programs such as, MS Word, MS Excel, ICBM, CIC and SharePoint.
- Must be multi-task oriented, organized, set priorities and meet deadlines

Deliverables include, but will not be limited to
- Managing a Commercial Department consisting of multiple sub-divisions.
- Ensuring the execution of targets to be achieved for GWP, Manex and Loss Ratio contributions for Client Services

Personal Attributes Plans and aligns - Contributing independently Business insight - Contributing dependently Business insight - Contributing through others Knowledge and Skills Drive leads and service targets Call Centre control and reporting Budget and expenses Stakeholder communication Management of employees Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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