Hindi Speaking Customer Service Agent

5 months ago

Johannesburg, South Africa Surgo Full time

**Surgo (PTY) Ltd** is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our 'people first' approach. We are recruiting for an experienced **Hindi Speaking Customer Service Agent** to join our team based in **Johannesburg**.

**Job Purpose**:
**Requirements**:

- Grade 12
- Well versed in both **Hindi** and** English (Read, Write, Speak)**:

- Clear Criminal Record

**Key responsibilities may include but are not limited to**:

- Answer incoming calls and promptly address customer inquiries.
- Provide customers with comprehensive product and service information.
- Utilise our in-house operating system to identify, investigate, and resolve customer issues.
- Maintain detailed call logs and generate reports as needed.
- Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
- Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
- Perform daily administrative tasks and accurately input essential data into various CRM systems.
- Demonstrate strict adherence to Company policies and practices.
- Review and take action on assigned cases.
- Monitor Average Handling Time to meet established standards.
- Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
- Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
- Uphold customer service quality standards and align with established business processes.
- Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.

**Critical Skills/ Competencies**:

- Strong communication skills, both verbal and written, across all organisational levels.
- Proven track record in driving solutions.
- Exceptional problem-solving abilities with a keen eye for accuracy.
- Self-motivated, proactive, and capable of working autonomously.
- Confidence in navigating dynamic work environments.
- Adaptability and agility in approach.
- Demonstrates resilience and a growth mindset.
- Proficient in adapting to evolving situations (adaptive thinking).
- Adept at collaborating effectively within a team.
- Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).

**Salary and working hours**:

- Market related, based on the level of experience
- Shift Allowance
- 24/7 Rotational Shifts

  • Hindi Speaking Customer Service Agent

    5 months ago

    Johannesburg, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Hindi Language Trainer for Private Program

    1 month ago

    Johannesburg, South Africa Executive Language Training Full time

    Executive Language Training is a language service provider based in the United States, delivering tailored language training to multinational companies across the globe. ELT has an urgent program available for an experienced Hindi language trainer: Live Online Hindi Program - 30 hours available - 90 minute lessons, 2x/week - Client frequently travels and...

  • Nepali Speaking Customer Service Agent

    5 months ago

    Johannesburg, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Urdu Speaking Customer Service Agent

    5 months ago

    Johannesburg, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Nepali Speaking Customer Service Agent

    5 months ago

    Johannesburg, South Africa Surgo Full time

    **Surgo (PTY) Ltd** is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Urdu Speaking Customer Service Agent

    5 months ago

    Johannesburg, South Africa Surgo Full time

    **Surgo (PTY) Ltd** is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Arabic Speaking Customer Service Agent

    4 weeks ago

    Johannesburg, South Africa Surgo Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Urdu Speaking Customer Service Agent

    4 weeks ago

    Johannesburg, South Africa https:www.pcrecruiter.netsitemap.xml Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Arabic Speaking Customer Service Agent

    3 weeks ago

    Johannesburg, South Africa https:www.pcrecruiter.netsitemap.xml Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. We are recruiting for an experienced Arabic Speaking...

  • Latin Spanish Speaking Customer Service Agent

    5 months ago

    Johannesburg, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Latin Spanish Speaking Customer Service Agent

    5 months ago

    Johannesburg, South Africa Surgo Full time

    **Surgo (PTY) Ltd** is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Latin Spanish Speaking Customer Service Agent

    3 weeks ago

    Johannesburg, South Africa https:www.pcrecruiter.netsitemap.xml Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. We are recruiting for an experienced Latin Spanish...

  • Customer Service Agent

    5 months ago

    Johannesburg North, South Africa SydSen Recruit Full time

    Gauteng, Johannesburg North - R8K - R10K Monthly Basic Salary (Medical Allowance + Provident Fund ) Customer Service Agent (Automotive) - Kempton, Johannesburg My client in the Automotive Industry is seeking a Customer Service Agent to join their team based in Johannesburg. **Minimum Requirements**: - MUST have Truck breakdown assistance experience -...

  • [15h Left] Urdu Speaking Customer Service Agent

    4 weeks ago

    Johannesburg, South Africa Surgo Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Customer Service Agent

    5 months ago

    Johannesburg, South Africa Staff Solutions Full time

    Our client in the Truck Industry is seeking a Customer Service Agent with a technical/call-center background in breakdown assistance. This position will be based at their HQ in Isando. **Duties**: - Manage a large number of incoming/ outgoing calls. - Generate red alerts and escalation to higher management within a reasonable time frame. - Building...

  • Customer Service Agent

    5 months ago

    Johannesburg, South Africa Staff Solutions Full time

    Our client in the Automotive (Truck) Industry is seeking a Customer Service Agent to join their team at their HQ in Johannesburg. - Manage large amount of incoming/ outgoing calls - Generate red alerts and escalation to higher management within reasonable time frame - Building sustainable relationship and trust with customer through interactive...

  • Service Desk Agent Mandarin Speaking

    2 months ago

    Johannesburg, South Africa The Legends Agency Full time

    Service Desk Agent Mandarin Speaking R30k/month Sandton, Johannesburg Our client that specialises in IT Solutions is seeking a dedicated and experienced Service Desk Agent fluent in Mandarin to join their team. The ideal candidate will have 1-3 years of service desk experience, excellent people and communication skills, and be able to handle a range of...

  • Service Desk Agent Italian Speaking

    2 months ago

    Johannesburg, South Africa The Legends Agency Full time

    Service Desk Agent Italian Speaking R25k - R30k/month Sandton, Johannesburg Our client that specialises in IT Solutions is seeking a dedicated and experienced Service Desk Agent fluent in English and Italian to join their team. The ideal candidate will have 1-3 years of service desk experience, excellent people and communication skills, and be able to...

  • Customer Service Agent

    5 months ago

    Johannesburg, South Africa GP Consult Full time

    Gauteng, JHB - Eastern Suburbs - R 8000 - R 10000 Monthly Basic Salary (Medical aid and Provident fund ) **Customer Service Agent - Automotive - Kempton Park** **Job Description**: - Manage large amount of incoming/ outgoing calls - Generate red alerts and escalation to higher management within reasonable time frame - Building sustainable relationship and...

  • Italian Speaking Service Desk Agent

    4 weeks ago

    Johannesburg, Gauteng, South Africa The Legends Agency Full time

    Service Desk Agent Italian SpeakingWe are seeking a dedicated and experienced Service Desk Agent fluent in English and Italian to join our team at The Legends Agency.Key Responsibilities:Handle incoming service requests and incidents from Italian-speaking users.Accurately log and categorize issues in the service management system.Prioritize and escalate...