Production Support Analyst
2 weeks ago
About us, purpose, experience and qualifications
**about us**:
**purpose**:
- Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.**experience and qualifications**:
- Minimum relevant Tertiary qualification
- Minimum 4 years experience in FirstRand Group
- Competencies:
- A solid understanding of the principals of IT.
- At least two years’ exposure to Foreign Exchange preferably in a Banking environment.
- Proven experience of working hands-on with forex products (MoneyGram, PayPal, Forex payments and transfers). Providing technical support on the same.
- In-depth knowledge of SWIFT (MT and MX message formats); ISO 20022 cross-border payments and reporting (CBPR+) messages.
- Understanding of Vostro and Nostro accounts.
- Knowledge of Balance of Payments Reporting (BOP) reporting to SARB and exchange control processes.**additional requirements**:
**responsibilities**:
- Serves as a liaison between various product and client engagement teams.
- End to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders until resolution.
- Troubleshooting existing integrations and providing technical support to our C& I clients.
- Relationship management: Facilitates issue resolution with technology partners and plays an advisory role as it relates to system enhancements for an enhanced client experience.
- Communicates product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
- Identifies and suggests process and technology opportunities which will improve the Channel service offering to customers and drive internal efficiencies as it relates to the bank’s platform.
- Performs full system, data integrity and user acceptance testing with technology platforms.
- Provides technical expertise and guidance to clients’ representatives and technical specialists
- An understanding of a Dealing desk which facilitates trades.
- Expert experience in reading log files.
- Experience with SQL and a variety of databases. MySQL etc. (internal and external APIs, file transfers, and SQL queries).
- Collaborative thinker with an ability to learn new things, assess problems, and identify proactive solutions quickly.
- Self-starter, dependable, reliable, detail oriented, time management sensitive, and comfortable leading change and getting things done with accuracy.
- Stakeholder management experience, with the ability to communicate effectively at different levels of an organization.
- Excellent oral and written communication skills.
- Ability to analyze and resolve queries independently and correctly the first time around
-
Production Support Analyst
1 week ago
Johannesburg, South Africa Six Sense Full timeGauteng, JHB - Western Suburbs Cost To Company Well established business seeking Production Support Analyst for a contract position. **Qualifications**: - Related Diploma - Bachelor’s Degree Advantageous **Experience**: - Experience working in a high availability environment with multiple operational instances - Understand the nature and business...
-
Production Support Analyst
4 months ago
Johannesburg, South Africa PPS Recruitment Full time**Job Advert Summary**: The role will also be responsible to provide end to end production support throughout the life cycle of the incident resolution process within Service Level Agreement. **Minimum Requirements**: **Education**: - Bachelor's degree in a Computer Science/IT/Business Design and or Business Analysis diploma - ITIL Incident Management...
-
Graduate Product Support Analyst
2 months ago
Johannesburg, South Africa Iress Limited Full timeSee yourself being part of a large, transformational change? This could be the role for you! Join us in shaping the future of financial services in Southern Africa Are you ready to kickstart your career in financial services technology? We’re looking for a Graduate Product Support Analyst to join our Trading and Market Data team. Here, you'll play a...
-
Technical Support Analyst
4 months ago
Johannesburg, South Africa Sage Full timeAs a Technical Support Analyst at Sage, you will form an integral part of contributing towards the overall Sage strategy by providing world class support to our SBCPP/VIP/Classic/Premier/Essentials Payroll customers. **Key Responsibilities** Day-to-day responsibilities - On a daily basis, provide expert knowledge by supporting and resolving complex product...
-
Production Support Specialist
3 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future Production Support Analyst Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up...
-
Product Analyst
2 weeks ago
Johannesburg, South Africa BankservAfrica Full timeThis details all the information about the job posting. **WORKING CONDITIONS** *** - This position is, in the normal course of events, office bound. Currently, due to the COVID-19 pandemic, most employees are working from home. When it is safe to do so, and management announces a return to office, you will be required to comply with this instruction....
-
Support Analyst
1 week ago
Johannesburg, South Africa Fourier Recruitment Full time**Responsibilities**: Understanding and following contractual agreements with customers relating to support and all internal support processes. Responsible for managing production support incidents, gathering data, performing tests and replicating and resolving the causes of these incidents. Management of support tickets / incidents to which they are...
-
Product Analyst
2 months ago
Johannesburg, South Africa Iress Limited Full timeSee yourself being part of a large, transformational change? This could be the role for you! Who we are At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands...
-
Product Analyst
2 months ago
Johannesburg, South Africa Iress Limited Full timeSee yourself being part of a large, transformational change? This could be the role for you! Who we are At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to...
-
Product Analyst
4 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future Product Analyst Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB COMMERCIAL (Structured Finance Solutions), you will be surrounded by unique talents, diverse minds, and an...
-
Product Risk Analyst
7 hours ago
Johannesburg, South Africa Network Recruitment Full timeProduct Risk AnalystReporting to: Risk ManagementAs a Product Risk Analyst, you will provide crucial support and communicate effectively with London Risk Managers, senior risk management, and traders. You will play a key role in risk reporting, data analysis, and system development, contributing to the teams success in a fast-paced environment.Key...
-
Production Support Analyst
4 days ago
Johannesburg, South Africa Six Sense Full timeGauteng, JHB - Western Suburbs (Marker related) Well established business seeking Technical Support Specialist for a contract position Products, services, programs and information which the individual must provide to external individuals or groups, or one another to accomplish the organization’s mission and strategy **EXPERIENCE**: - 1st Line IT support...
-
Systems and Support Analyst
7 months ago
Johannesburg, South Africa FirstRand Full timeJob Description To provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilisation of the systems and ensure the highest level of data integrity - Drive business profitability in the context of cost management through...
-
Investment Product Analyst
3 weeks ago
Johannesburg, Gauteng, South Africa LMP RECRUIT Full timeInvestment Product Analyst RoleWe are seeking a highly skilled Investment Product Analyst to join our team on a 12-month contract with the possibility of going permanent. The successful candidate will have a deep understanding of investment and life products and be able to analyze complex data sets to inform business decisions.About the Role:This is an...
-
Production Support Analyst
6 months ago
Johannesburg, South Africa Boardroom Appointments Full time**Minimum requirements**: - Relevant degree - 3-5 years technical and support experience - Proven experience of working hands-on with a variety of platform technology - API integrations and providing technical support on the same, preferably in a Banking environment. - Knowledge of relevant internet and connectivity protocols. - Knowledge of API's - Expert...
-
Production Support Analyst
7 months ago
Johannesburg, South Africa Boardroom Appointments Full time**CONTRACT ROLE** **Non-Negotiable Requirements**: - 3-5 years technical and support experience - Office-based with willingness to work weekends and extended hours when required - Experience with SQL and various databases (e.g., MySQL), APIs, and file transfer protocols - Ability to understand JSON/XML - Excellent communication skills for internal and...
-
Product Data Analyst
7 months ago
Johannesburg, South Africa JV Human Capital Full timeWe are looking for a Product Data Admin/analyst for an automotive company who will work closely with the Product team to ensure the daily effectiveness of the overall Product department. **Responsibilities**: - Business Intelligence Data Gathering and Preparation for analysis using PESTLE and Automotive Key Points (Market insights, Competitors' Pricing...
-
Product Support Analyst
3 months ago
Johannesburg, South Africa Iress Limited Full timeSee yourself being part of a large, transformational change? This could be the role for you! Who We Are At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands...
-
Product Analyst; Digital
1 week ago
Johannesburg, South Africa The Coca-Cola Company Full time**Job Description Summary** The Coca-Cola Company is looking for a **Product Analyst **What You’ll Do for Us** The Analyst key responsibilities are: - Analyze business product requirements (e.g., functional and technical requirements, data need, business processes) by conducting information-gathering sessions with stakeholders, analyzing the information...
-
Technical Support Analyst
3 months ago
Johannesburg, South Africa Visa Full time**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...