Implementation Specialist

7 months ago

Johannesburg, South Africa LRI Invest Full time

Description

Implementation Specialist - ESG Team

Employment Type: Full Time

Shift Timings - US Shift (3pm-12pm South Africa Standard Time)

Location - South Africa

What we look for

Whatever your career path, ambition, or skillset you will be joining an entrepreneurial environment and become part of a globally connected team. We don’t just want you to succeed, we want you to flourish.

The Role & Key Responsibilities
- Provide day-to-day support to the Global CRMs team.
- Coordinating on-boarding and kick-off calls with clients. Mapping out the project timeline and workload.
- Ensure all aspects of client engagement and delivery are coordinated, aligned and efficient.
- Ensure a consistently high quality of report delivery, both in content and timing, reflective of the client needs, ESG priorities and high impact potential.
- Proactively identify aspects of the delivery process and products themselves that can be improved to ensure that Apex ESG remains efficient and best-in-class.
- Prepare and maintain project trackers to ensure all the projects are updated on timely basis.
- Support Global CRMs to prepare client feedback presentations / client proposals.
- Assist in client questionnaire and perform analysis on the results.
- Manage client queries on ESG products.
- Support CRMs to build strategies with ongoing contact with clients and PCs for upsell opportunities.
- Work independently and in collaboration with a wide team of CRMs across regions.
- Coordinate new portfolio companies set up in ESG Portal.
- Coordinate with clients / PCs facing issues related ESG Portal.
- Prepare dashboard for management team to monitor progress of prospects.
- Coordinate multiple projects at one time, including managing multiple client inboxes.

Skills Required
- Preferred bachelor’s degree in business, Engineering, or Environmental Science.
- A strong foundation in ESG principles, with a willingness to stay ahead of industry developments.
- 1-3 years of experience as Client support / ESG Operations for Private Equity services is preferred.
- The ability to engage, build rapport and influence a wide range of stakeholders, internal and external, for the good of our philosophy to drive positive change for people and planet.
- Excellent organizational skills, attention to detail, time management and prioritization.
- Proven ability to effectively communicate and conduct training sessions via various platforms.
- IT skills: Advance Microsoft Office (Excel, PowerPoint, Word) to a high level is essential.

What you will get in return
- A genuinely unique opportunity to help support the development and delivery of a pioneering product.
- Significant day-to-day responsibility to contribute to the team and demonstrate your own abilities.
- Learning opportunities across a variety of research-based skills and sustainability topics.
- Experience with a highly respected multinational organization in the financial sector.
- Make a meaningful contribution to the improvement of businesses, communities, and the environment around the world.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit our CSR policy page.

If you are looking to take that next step in your career and are ready to work for a high performing organization, alongside talented people who take pride in delivering great results, please share your CV and cover letter

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