Implementation Specialist

2 weeks ago


Johannesburg, South Africa Krypton Mining Full time

We are seeking a highly skilled Implementer to configure and install software systems for our clients. In this role, you will demonstrate how newly developed software systems work to clients, and answer questions relating to implementation. You will also be required to install the software and ensure the client is satisfied.

To be successful as an Implementation Specialist, you should be proficient in technology systems and able to work well as part of a team. Ultimately, an outstanding Implementer should demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills.

**Responsibilities**:

- Meeting with clients following the development of software packages to collect data and other information required to customize/configure software systems.
- Ensuring that the project team is aware of key deliverables and project milestones.
- Installing software systems and all necessary components.
- Educating clients on how to use developed software systems and system features.
- Reporting back to project team clients’ individual needs and specifications.
- Communicating with clients throughout the deployment process to obtain feedback and approval.
- Creating a plan for each client, detailing the tasks that need to be completed for the timely installation of software systems and hardware.

**Requirements**:

- National Diploma in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field.
- Sound technical knowledge.
- Proven experience working as an Implementer.



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