Implementation Specialist

4 weeks ago


Johannesburg, South Africa Network Contracting Full time

**Requirements include**
- Degree/ Diploma/ Certificate in Business Analysis/ Project Development/ IT
- Years exposure to Financial Services Industry (Payments & Collections)
- Years Account Management Experience within the EFT environment
- PASA Foundations course (Advantageous)
- DebiCheck & EFT Collection Experience
- Basic SQL experience (Advantageous)
- Knowledge of the South African Payments industry regarding service and compliance

**Responsibilities include**
- Overseeing the implementation projects of new clients, documenting requirements and identifying customization
- Planning and coordination resources to ensure Implementation is completed efficiently
- Ongoing relationship management
- Cross/upselling, problem solving and formulating solutions by making use of expert collection and payment knowledge
- Managing client queries, requests, and complaints
- Compilation of management reports to clients



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