Night Auditor

3 weeks ago

Franschhoek, South Africa IntelliStaff Full time

**Duties and Responsibilities**
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Assist guests with their overnight requests and balance accounts from dayshift
- Process invoices, post checks to vendors and distribute employee checks
- Respond to guest complaints, requests and emergencies
- Reconcile all accounts in a timely manner
- Verify that all EOD work has been performed by other departments
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations

**Requirements**:

- Excellent communication and math skills
- 2+ years' experience in a similar position
- Able to learn computer functions and other on-the-job skills
- Strong eye for details
- Good problem-solving skills
- Ability to multitask
- Solid customer service skills
- Strong written and verbal communication skills
- Exceptional customer service skills

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