Customer Experience Manager

2 weeks ago


Durban, South Africa Job Tool Kit Full time

Skills and experience required
- National Senior Certificate/Matric required.
- Technology or marketing degree required.
- Financial Services experience essential.
- 10 years of leadership experience in an outbound and Inbound contact centre
- Experience in managing the profitability (revenue and cost) of scale campaigns as

well as stakeholder management experience
- Excellent verbal and written communication skills
- Influencing, coaching and problem-solving skills
- Time management and planning skills
- Data analysis and reporting
- Attention to detail and the ability to prioritise work effectivelyKey responsibilities
- Creating a high-performance culture where team members thrive on delivering consistently strong performance to our customers and identify and implement improvements to maximise campaign potential.
- Frequent client and stakeholder engagement and the role holder will need to communicate effectively around performance and the improvement agenda.
- Interpreting data and using trends and patterns to optimise operational and financial opportunity across the campaign.
- Ensuring SLAs are met and satisfaction targets are achieved and improvement opportunities optimised.
- Delivering on all client and GTC agreed targets.
- Creating and maintaining a high-performance culture where all team members feel included.
- Coaching and mentoring the team to continually improve and optimise performance delivery.
- Strong planning to ensure that team resources meet client contractual requirements and are optimised.
- Creating strategies that optimise opportunity and team productivity.
- Sampling work outputs produced by the team taking corrective action to address shortcomings and deliver on improvement opportunities.
- Work effectively in a high-pressure environment and ability to manage conflicting priorities.
- Analyse material performance data, creating reporting and commentary to share with internal and external stakeholders.
- Work with peers to share best practices and available resources.

Office hours **08:00 and 17:00**
- There will be occasions where the incumbent would need to work overtime

Salary is Market related



  • Durban, South Africa Kura Full time

    Job Details: **Job Title: Customer Experience Leader (Customer Service Campaign)** **Location: Mount Edgecombe, South Africa** Kura are looking for an experienced **Customer Experience Leader **to join our team in Mount Edgecombe! As the UK’s largest independent outsourcing company, we create opportunities for development and progression throughout our...


  • Durban, South Africa Kura Full time

    Job Details: **Job Title: Customer Experience Leader (Sales Campaign)** **Location: Mount Edgecombe, South Africa** Kura are looking for an experienced **Customer Experience Leader** to join our team in Mount Edgecombe! As the UK’s largest independent outsourcing company, we create opportunities for development and progression throughout our business....

  • Contract Manager

    2 days ago


    Durban, South Africa Farm Manager SA Full time

    **Durban Area - KwaZulu Natal**: An opportunity has arisen for a high calibre Contract Manager to Manage financial and administration requirements as well as tyre tracking and costs within a Warehouse environment. Please review the minimum requirements, duties and responsibilities below for further information about the position **MINIMUM REQUIREMENTS** -...


  • Durban, South Africa Unilever Full time

    Job Title: Customer Service Manager Location: South Africa Work Level: 2A **MAIN JOB PURPOSE**: We are looking for a **Customer Experience Manager **who will be responsible to ensure a superior customer experience through proactive communication and collaboration to cultivate strategic partnerships. Key is seeking continuous improvement opportunities...

  • Warehousing Manager

    2 days ago


    Durban, South Africa Farm Manager SA Full time

    **Durban Area - KwaZulu Natal**: Our client is looking to employ an experienced Warehousing Manager. The role presents an exciting opportunity to lead our Warehouse in Durban at BP Hub. This role will focus on warehousing experience and it is important that the successful incumbent has warehousing experience as a Manager. **MINIMUM REQUIREMENTS** -...

  • Customer Care Manager

    1 month ago


    Durban, South Africa HR Genie Full time

    Our client is looking for a Customer Care Manager to join their team, who will be instrumental in leading and enhancing the customer service experience, driving customer satisfaction, and fostering long-term relationships with clients.Responsibilities:Develop and maintain strong relationships with customers, understanding their needs and ensuring high levels...


  • Durban, South Africa Merensky Timber Full time

    **Responsibilities**: - Promote and sell Merensky’s products - Promote sales, manage customer relations and develop new business - Report on market activity and customer status **Qualification and Experience**: - Matric and a related qualification in sales / marketing - At least five years experience in the timber industry in a sales or management...


  • Durban, South Africa Sandi Crowther Recruitment Full time

    KwaZulu Natal, Durban - R 10 000 - R 15 000 Monthly Cost To Company **Umhlanga. **Opportunity exists for Customer Complaints Service Manage join well-established, esteemed law firm. Must have excellent problem analysis and problem-solving capabilities coupled with strong customer service ability. Responsibilities will include management of all complaints...

  • Operator Experience

    4 weeks ago


    Durban, South Africa Unilever Full time

    MAIN JOB PURPOSE: Overview: Attracts customers by creating and delivering valuable content and personalized experiences. Forms connections that our customers are looking for and solves their problems. Gains valuable insights on the end-to-end customer experience and drives growth strategies for UFS. JOB SUMMARY / RESPONSIBILITIES: - Drives the full Operator...


  • Durban, South Africa Entecom KZN Full time

    This is a 5-hour work day position. With 4 hours required in the morning, worked from either home or office and 1 hour in the afternoon, worked from home. Our company is a training and consultancy business in the food industry. You will be responsible for establishing and maintaining strong customer relationships, meeting sales targets, and contributing to...


  • Durban, South Africa Four Point 0 Full time

    Customer Support Agent - 2024-02-21 - 2024-03-21 - Permanent - JHB000037 - Admin, Office & Support- KwaZulu Natal, Durban - R20 000.00Electrical distributor looking for a Customer Support Agent to join their organisation. **Responsibilities**: - Manage first contact with prospective customers by evaluating their potential ongoing needs and then either...


  • Durban, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...


  • Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - Are you the work hard/play hard type? We have an opportunity for goal-driven go-getters to join vibrant Durban office of bubbly beings who bring fun to work every day! We’re looking for a team of fast learners and quick thinkers to jumpstart their career as...


  • Durban, South Africa Webhelp Full time

    **Job Advert** Are you the work hard/play hard type? We have an opportunity for goal-driven go-getters to join vibrant Durban office of bubbly beings who bring fun to work every day! We’re looking for a team of fast learners and quick thinkers to jumpstart their career as Customer Service Advisors working on an international campaign. You’ll be joining...

  • Customer Service

    4 weeks ago


    Durban, South Africa urban lifestyle rewards Full time

    Urban Lifestyle Rewards are looking for an experienced quality assurance consultant who has attention to detail,applicant must pose a keen ability to adhere to SLA, we offer a competitive basic salary and an awesome working environment. We pride ourselves with quality and look forward to having awesome people join our rapidly growing Team!! **We offer**: -...


  • Durban, KwaZulu-Natal, South Africa IIE MSA and IIE Varsity College Full time

    IIE MSA and IIE Varsity College's job vacancy, Career and RecruitmentJob title : Customer Relations Officer – Westville jobs in KwaZulu-NatalJob Location : KwaZulu-Natal, Deadline : May 22, 2024Quick Recommended LinksJobs by LocationJob by industries Duties and Responsibilities:Student Registration and Academic Progression CounsellingFacilitates...


  • Durban, South Africa Staff Solutions Full time

    **KwaZulu Natal**, Durban** **Negotiable - Negotiable Monthly Cost To Company (Market related)** **VACANCY ALERT!!** **Our client in the renewable energy sector, based in Durban, seeks to employ a Customer Liaison Officer.** **Duties**: **Order Processing**: *** - **Contacting customers daily as per calling schedule.** ***: - **Receive calls & orders...


  • Durban, South Africa Webhelp Full time

    **Job Advert** If you’re looking for an opportunity to jump start your career, this is your time to shine! We’re looking for fast learning, quick thinking team players to provide exceptional customer experiences on a dynamic campaign in our Durban office. We want problem-solvers and solution finders who strive to give of their very best in everything...


  • Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re looking for an opportunity to jump start your career, this is your time to shine! We’re looking for fast learning, quick thinking team players to provide exceptional customer experiences on a dynamic campaign in our Durban office. We want...


  • Durban, South Africa SAFAL Group Full time

    1. Processing of all orders on the system timeously and accurately. 2. Controlling the progress of all sales enquiries through to a successful sale. 3. Attending to walk-in, telephonic and other sales enquiries timeously. 4. Providing an effective arm to the external sales representative. 5. Compliance with all company processes and policies and ensuring...