Customer Support Agent
2 weeks ago
Customer Support Agent
- 2024-02-21 - 2024-03-21
- Permanent
- JHB000037
- Admin, Office & Support- KwaZulu Natal, Durban
- R20 000.00Electrical distributor looking for a Customer Support Agent to join their organisation.
**Responsibilities**:
- Manage first contact with prospective customers by evaluating their potential ongoing needs and then either introducing them to the products and services or sharing qualified leads with the relevant colleagues.
- Gather information from customers by using active listening techniques to understand the reasons they are making an inquiry, raising general or specific questions relating to services and products.
- Process all customer orders accurately and timely to improved customer satisfaction, regular updates and feedback to customers regarding the status of their orders, promote our website as a tool to enhance the customer experience.
- Manage your quote pipeline through regular follow ups with customers. Follow quotes through to resolution and close off quotes on the system. Follow up on RMA’s to ensure transactions are not delayed, basic product testing for incoming returns.
- Professionally handle customer complaints through to resolution timeously.
- Record all relevant customer information on our ERP report log customer complaints, technical cases, quotes/sales orders, customer record, deep customer engagements.
- Understand other departments responsibilities and competencies and excellent internal, proactive communication to ensure customer satisfaction.
**Essential Requirement**
- Basic technical knowledge in the fields of power distribution, motor control and energy management.
- Previous experience in a comparable customer service role in the electrical or industrial automation industry.
- An electrical or mechatronics qualification.
- Knowledge of industrial automation products.
- For more information please contact:
- Louise Leask
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