Customer Liaison Officer

3 weeks ago


Durban, South Africa Staff Solutions Full time

**KwaZulu Natal**, Durban**

**Negotiable - Negotiable Monthly Cost To Company (Market related)**

**VACANCY ALERT**
**Our client in the renewable energy sector, based in Durban, seeks to employ a Customer Liaison Officer.**

**Duties**:
**Order Processing**:
***
- **Contacting customers daily as per calling schedule.**
***:

- **Receive calls & orders from customers.**
***:

- **Liaison with the Business Representative.**
***:

- **Receive and action work instruction/s from Business Representative.**
***:

- **Check account status, credit viability and limits.**
***:

- **Check stock availability and advise customer.**
***:

- **Generate orders on SAP as per generated order procedure.**
***:

- **Release order (invoice generation) for shipment and FLO.**
***:

- **Advise Warehouse & Distribution Manager, Supervisor and Logistics Supervisor on orders not released.**
***:

- **Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book.**
***:

- **Advise customer of planned delivery time.**
***

**Process Claims**:
***
- **Actioned by Customer Liaison Officer directly/or only from the business representative.**
***:

- **Generate orders on SAP as per claims procedure.**
***:

- **Generate orders on SAP as per rotation procedure.**
***:

- **Generate instructions on SAP as per Check & Charge procedure.**
***:

- **Release orders (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).**
***:

- **Oversee daily general admin duties to support all customer services functions.**
***

**Service Support (External and Internal)**:
***
- **Address queries passed on by Logistics within 8 hours of receipt of the query.**
***:

- **Address any special /miscellaneous requests from customers.**
***:

- **Provide quotes on an Ad Hoc basis to customers.**
***:

- **Build and maintain acceptable customer service standards with the Warehouse and Distribution department (Warehouse Supervisor, Logistics) and business representatives at all times.**
***:

- **Resolve customer queries (within 2 hours of receipt of query) passed on by the business representatives or any other key stakeholder in the business.**
***:

- **Team Work - Must be able to support the entire team on any overflow work when required.**
***

**Requirements**:
***
- **Grade 12 or equivalent**
***:

- **A minimum of 2-3 years Call Centre and Customer Service experience**
***:

- **Must be IT literate, and proficient specifically in Microsoft Office (Excel) and SAP**
***

For more information please contact:

- Chane Tessner



  • Durban, South Africa Salt Employee Benefits Full time

    This incumbent is responsible for fulfilling the role of a liaison officer between the members of the Fund and the Fund’s service providers, the functions include but are not limited to: - Host Fund presentations for members, union officials, employers, and other identified stakeholders at approved site. - To ensure end to end service delivery on behalf...

  • Client Liaison Officer

    Found in: Talent ZA C2 - 3 weeks ago


    Durban North, South Africa Salt Employee Benefits Full time

    This incumbent is responsible for fulfilling the role of a liaison officer between the members of the Fund and the Fund’s service providers, the functions include but are not limited to:· Host Fund presentations for members, union officials, employers, and other identified stakeholders at approved site.· To ensure end to end service delivery on behalf of...


  • Durban, South Africa Saint Giles NPO Full time

    Saint Giles is a Durban based NPO. The organisation is completely reliant on the generosity of business, service organisations and the public for continued existence and operation. **1.** **Stakeholder Liaison & Communication** **2.** **Financial Support for Marketing Activities** **3.** **Stakeholder Management** **4.** **Reporting &...

  • Customer Relations Officer

    Found in: beBee jobs ZA - 2 weeks ago


    Durban, KwaZulu-Natal, South Africa IIE MSA and IIE Varsity College Full time

    IIE MSA and IIE Varsity College's job vacancy, Career and RecruitmentJob title : Customer Relations Officer – Westville jobs in KwaZulu-NatalJob Location : KwaZulu-Natal, Deadline : May 22, 2024Quick Recommended LinksJobs by LocationJob by industries Duties and Responsibilities:Student Registration and Academic Progression CounsellingFacilitates...


  • Durban, South Africa SACAP Full time

    SACAP (The South African College of Applied Psychology) is the leading independent provider of accredited Psychology, Counselling, Human Resource Management, Business Management and Social Work qualifications, with all courses grounded in psychology. We have campuses in Cape Town, Durban, Johannesburg, Pretoria and Online. SACAP is looking for a School...


  • Durban, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Office Administration Procurement of office equipment, consumables Catering Supplier liaison Facility management Housekeeping Hospitality background would be beneficial Health and Safety National Senior Certificate Diploma in Hospitality Management or Office Administration 2 years Computer...

  • Claims and Partner Liaison

    Found in: beBee S ZA - 3 weeks ago


    Umhlanga, Durban, South Africa Talksure Full time

    MAIN PURPOSE OF THE ROLE Manage and support the customer service function relating to Claims, partners, and complaints handling. Responsible to plan, coordinate and control the activities between the various partners and Talksure, to maintain and enhance customer experience; and meet SLA’s and organization objectives. DUTIES AND RESPONSIBILITIES Area...

  • Claims and Partner Liaison

    Found in: beBee jobs ZA - 2 weeks ago


    Umhlanga, Durban, South Africa Talksure Full time

    MAIN PURPOSE OF THE ROLEManage and support the customer service function relating to Claims, partners, and complaints handling. Responsible to plan, coordinate and control the activities between the various partners and Talksure, to maintain and enhance customer experience; and meet SLA's and organization objectives.DUTIES AND RESPONSIBILITIESArea Management...

  • Regional Manager: Liaison and Partners Services

    Found in: Talent ZA C2 - 3 weeks ago


    Durban, South Africa Oxyon People Solutions Full time

    We requires the services of a Regional Liaison and Partners Services Manager. As a leader, this position is focused on managing the critical response services within the operational services. It is also incumbent of the incumbent to develop and maintain partnerships and liaison with the provincial recovery structures in order to improve the recovery rate by...


  • Durban, South Africa Arkivio Full time

    **Senior, Customer Sales Manager** Join the exciting & dynamic design world, helping interior designers and architects achieve their dream spaces with our products. Arkivio is looking for a customer sales manager to oversee incoming sales, nurture existing customer relationships and help us grow future leads in the international market. Our client...


  • Durban, South Africa Talented Recruitment Full time

    KwaZulu Natal, Durban - (Negotiable) Customer Experience Manager required to increase and improve customer engagement, product adoption, and customer retention. Gain valuable insights based on customer data to drive new acquisitions, reduce churn, manage retention, and improve customer experience. Based in Umhlanga, Durban **Duties and...


  • Durban, South Africa Switch Consultants Full time

    Customer Experience Manager The role: We are a proudly South African investment company focusing on Technology, Media, Telecommunications, and Financial Services. Our employees are always at the forefront of business technology, and we count on them to use their knowledge and skills, to move our company from strength to strength. A Customer Experience...

  • Finance and Grants Officer

    Found in: Talent ZA C2 - 2 weeks ago


    Durban, South Africa HSRC Recruitment Full time

    The Centre for Community Based Research (CCBR) exists within the Division of Public Health, Societies and Belonging (PHSB). The mission of the CCBR is to understand, identify and improve community wellbeing by exploring, describing and addressing health, education, and quality of life through novel mixed-methods approaches that combines multidisciplinary...


  • Durban, South Africa Educor Full time

    **Junior Academic Vetting Officer ( JB3789)**: Pinetown, Durban, Kwa Zulu Natal - Education **Junior Academic Vetting Officer** **( JB3789)** *** **Durban** **Salary: Market-Related** We are seeking a dedicated Junior Academic Vetting Officer to join our team. In this role, you will guide students and staff regarding academic programs, policies,...

  • Customs Clearing Coordinator

    Found in: Talent ZA C2 - 1 week ago


    Durban, South Africa Bidvest Tank Terminals Full time

    Bidvest Tank Terminals has an opportunity for a Customs Clearing Coordinator. This opportunity exists within the Customs and Clearing Department, based in Head Office, reporting to the Customs Clearing Supervisor.To look after all the Customs Clearing needs of allocated clients and process Import and Export Bills as per customers specific requirements. 


  • Durban, South Africa Unilever Full time

    **Customer Experience Team: Customer Facing Specialist** **PNP/Boxer** **MAIN JOB PURPOSE**: The CF specialist is responsible for their customer group’s short-term replenishment cycle in their assigned categories. Collaboratively working with DC to improve On-Shelf Availability, service levels and SOH reduction via detailed knowledge of the customers...


  • Durban, South Africa FlySafair Full time

    KwaZulu Natal, Durban - (Market related) Safair Operations, operating as FlySafair, has a vacancy for a **Customer Service Supervisor **at our ** **will report to the **Manager: Airports.** RESPONSIBILITIES: - Assisting passengers with ticket sales, bookings and - flight changes; - Dealing with problems such as delays, cancellations etc.; - Explaining...


  • Durban, South Africa FlySafair Full time

    KwaZulu Natal, Durban - (Market related) Safair Operations, operating as FlySafair, has a vacancy for a **Customer Service Agent **at our ** **will report to the **Airport Manager** RESPONSIBILITIES: - Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as...


  • Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - We’re looking for dynamic team players with a passion for people to provide exceptional customer experiences for an international client working in a fixed-term contract role from our Durban offices. - You will need to be a fast learner and quick thinker, a...


  • Durban, South Africa Kerry Full time

    **Requisition ID** 50090 **Position Type** FT Permanent **Recruiter **#LI-TS1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...