Travel Specialist Johannesburg

3 months ago

Johannesburg, South Africa HotelJobs.co.za Full time

**Kendrick Recruitment is currently seeking a dynamic and enthusiastic Travel Specialist to join a leading luxury travel company.**

**Key Outputs**:

- Creative planning and designing of guest itineraries according to their budget, including out-of-the-box leisure FIT tailor-made itineraries.
- Managing the reservations process from quote to finalization, including invoicing and travel documents.
- Consistent and clear communication with agents, sales teams, preferred supplier partners, and colleagues.
- Performing emergency duty on a rotational basis as per the DMC Emergency BOP.
- Working early and late shifts on a weekly rotational basis.
- Maintaining a calm and professional manner while servicing agents and guests.
- Proactively selling products and services to ensure the best possible safari experience for guests.
- Demonstrating an independent, curious, and "can-do" nature.

**Knowledge Required**:

- A passion for delivering service excellence.
- In-depth knowledge of Tourplan is advantageous.
- ** Good knowledge of South Africa, Southern, and East Africa is preferable.**:

- Willingness and aptitude to learn.

**Skills Required**:

- Good understanding of terms and conditions, product knowledge, third-party products, and destinations.
- Understanding of travel industry channels.
- Excellent computer skills, including:

- Tourplan (advantageous)
- ESS (essential)
- WETU
- Quantitative and qualitative data analysis
- Understanding of the different markets in which the company operates.
- Relevant business understanding to create and formulate strategy and make commercial decisions.
- Knowledge of sales processes and methodologies.
- Strong problem-solving skills.
- Experiential creativity (crafting experiences).
- Focus on guest/client delight.

**Personal Characteristics**:

- Good interpersonal skills.
- Sense of urgency.
- Passionate about guest delight.
- Diligence and self-motivation to meet deadlines and maintain job performance.
- Willingness and ability to share information and inspire others.
- Strong communication skills (verbal, written, reporting, and body language).
- Time management.
- Teamwork and interpersonal skills.
- Conflict management and resolution.
- Attention to detail.
- Administrative and organizational skills.
- Proficiency in P-drive navigation and paperless filing.
- Speed reading and typing skills.

**Previous Work Experience Required**:

- ** Minimum of 3 - 5 years of previous tour consulting experience.**

**Package**:

- Competitive market-related salary.

**To Apply**: Please submit your CV today

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