Associate (Consultant): Client Software Support

2 weeks ago


Cape Town, South Africa GRACE YOUR HR NEEDS Full time

**Company Overview**

**Our client** is an international data analytics company based in South Africa.

Our data scientists, developers and consultants work together to develop data analytics products and solutions that derive answers, predictions and recommended actions from large and complex data sets for over 150 companies in 30 countries in Africa, Middle East and Europe. We are experts in using data insights to predict human behaviour and drive the optimal outcome: from identifying the most profitable customers or account holders to target to identifying and targeting your most cost-effective marketing initiative for a defined market segment. Our aim is to turn data into wisdom that enables companies to _Work Wonders_. The Our client Service Delivery and Support Team strives to adhere to our motto: _Work Wonders_ in every engagement we have, both internally and externally.

**Job Purpose**

The purpose of this role is to provide a single point of contact for end users to receive support and maintenance within their Environments.

This includes diagnosing, repairing, maintaining, and upgrading all system products in order to ensure optimal system performance. The person also troubleshoots problems logged by end users (by telephone or via Ticketing system) in a timely and accurate manner.

As part of the role the person will be responsible for maintaining and supporting the Our client Service Desk Ticketing System; as well as any Administrative Tasks related to the Role. The goal is to ensure the integrity of the Business is maintained at all times and that support delivery is provided efficiently, to the highest standards.

**Basic Responsibilities**
- Monitor and Update Service Desk Ticketing System
- Provide 1st Line Support and assistance to the internal Support Team and Clients; by investigating, troubleshooting and resolving a wide range of Client incidents logged to the Our client Service Desk Ticketing System, in order to minimize user downtime
- Maintain reporting and tracking for all incidents received
- Communication with clients, business owners, Project Managers and Business Analysts
- Maintain and consistently demonstrates a general knowledge of company guidelines, processes, practices and governance procedures i.e. POPIA Legislation
- Support requirements gathering and documentation.
- Assist clients in French

**Knowledge and Skills Requirements**
- Microsoft Word, Excel, Outlook, PowerPoint, SharePoint - at an Intermediate Level
- Windows 7/10, Windows 2000/2003/2008/2012/2016 knowledge - Basic
- Folder Management
- Time Management
- Accurate Data entry
- Software and Hardware troubleshooting
- Business Acumen / Etiquette
- Good communication skills (written and verbal)
- Attention to detail
- Customer Centricity
- Ability to work in a Team
- Ability to liaise in the French language, both written and verbal will be advantageous

**Experience**
- 1-2 years’ IT experience in the following:

- .NET Framework
- C#
- SQL Server 2008 and up
- REST API experience will be advantageous
- First Language French Speaker

**Education**
- Matric (Grade 12).
- College diploma or university degree in the field of computer science and/or 2 years’ equivalent work experience.
- Industry certifications will prove advantageous.

**Qualification**
- Diploma in Software Development or Information Technology.

**Behavioural** **Competencies**

Communication
- Good communication skills
- Listens to others and accepts input from team members.
- Clearly articulate ideas and thoughts verbally.
- Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
- Relays relevant IT-related information to the company in a timely manner

Leadership
- Displays a positive attitude.
- Demonstrates adaptability nd flexibility in day-to-day work.
- Sets high standards of performance for oneself.
- Is self-driven and highly motivated.
- Has a high stress tolerance.
- Demonstrates good decision making.
- Displays integrity and reliability.

Teamwork
- Establishes harmonious working relationships with team members.
- Appreciates each team member's contributions and values each individual member.
- Is a team player.

Client Management
- Values clients and responds to their needs as they arise.
- Establishes effective working relationship with clients.
- Follows established communication guidelines.
- Uses good judgment in what and how to communicate with clients.
- Displays customer centricity.

Internal Operations
- Accurately completes and submits reports in a timely manner.
- Complies with all company policies and procedures.
- Participates in the implementation and support policies.

**Depending on the experience, the level of this role is at**:
**Associate Consultant**

**Role is based in Cape Town (Hybrid working at least 3 - 4 days at the office)**

**Job Type**: Learnership

**Salary**: R25,000.00 - R30,000.00 per month

Application Question(s):

- Are you able


  • Software Consultant

    7 months ago


    Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...


  • Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

  • Client Support Manager

    2 months ago


    Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

  • Client Support Manager

    7 months ago


    Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...


  • Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...


  • Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...


  • Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

  • Consultant

    7 months ago


    Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...


  • Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...


  • Cape Town, South Africa Euromonitor Full time

    Euromonitor International is currently hiring for an Associate Consultant to join its Cape Town office full-time. The Associate Consultant will lead or support the research through unique autonomy in project design and client management. S/he will also work closely with our syndicated Industry experts to bring our best in client service and industry...


  • Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...


  • Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...


  • Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

  • Solutions Consultant

    3 months ago


    Cape Town, South Africa Open Box Software Full time

    Open Box Software is an internationally focused consulting company specializing in business and software consulting services for the Real Estate Industry. Since 2001, we have been delivering practical, smart, and cost-effective technology solutions for our clients. We have a team of highly talented individuals who are driven by excellence and open to finding...

  • Consultant

    7 months ago


    Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. - Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

  • Solution Consultant

    1 month ago


    Cape Town, South Africa MRI Software Full time

    MRI Software is looking for a Solution Consultant to join a growing team in our Professional Services team. The team is responsible for implementation and follow up projects on MRI Property Central software. As an MRI Property Central Consultant, you will have a proven track record in client services, implementation and consultancy. The position involves...


  • Cape Town, South Africa Open Box Software Full time

    Open Box Software is an internationally focused consulting company that specialises in business and software consulting services for the Real Estate Industry. Since 2001, we have been delivering practical, smart, and cost-effective technology solutions for our clients. We have a team of highly talented individuals who are driven by excellence and open to...

  • Solution Consultant

    7 months ago


    Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...


  • Cape Town, South Africa Zeal HR Full time

    **Sales Consultant / Account Coordinator (Prokon Sales)** An exciting opportunity is available with a Gauteng based client looking for a Sales Consultant / Account Coordinator (CAD AEC / Prokon / Manufacturing environment) This role is remote and salary is based on experience. **Job Responsibilities are (but not limited to)**: - Maintain good Product...


  • Cape Town, South Africa MRI Software Full time

    You are a problem-solver that takes on any challenge. You have a curiosity to learn how things work, and excellent written and verbal communication skills to help others understand your discoveries. While you thrive in a fast-paced, innovative environment, you provide great customer service and make every interaction a positive, personalized...