Solution Consultant

3 weeks ago

Cape Town, South Africa MRI Software Full time

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
- We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in our Cape Town office._
- RESPONSIBILITIES:

- As an MRI Solution Consultant in affordable housing, you’ll never get bored with doing the same thing every day. You’ll be constantly challenged with new opportunities and new assignments. But some of the typical tasks include:

- Manage all aspects of client implementations including client assessment, data collection, data conversion, set-up, internet-based training, resolution of initial technical issues, and effective hand-off to the Support team.
- Manage completion and timely delivery of all items within a client contract and ensure client satisfaction and expectations.
- Coordinate and perform in-house testing of software data conversions.
- Collaborate with Product Development for new product development and existing product improvements, if requested.
- Collaborate with Department Manager, as appropriate, to create and maintain training documentation, presentations, videos, product guides and online help system maintenance.
- Recommend department process improvements, including developing best practices.
- Work on special projects, as requested.

**REQUIREMENTS**:

- Solid Educational Background. Bachelor’s degree in Accounting, Finance, or Business Management, Computer Science, Engineering, Project Management, or technical field from a reputable 4-year college/university. Applicable work experience will be considered in lieu of degree.
- Team Player. At MRI our people work together. Our people work in formal and informal team settings to address our customers’ needs.
- Effective Communicator. Our consulting team members possess outstanding spoken and written communication skills.
- Excellent Student. At MRI our people constantly learn new skills. These range from business, software, technology, presentation, and management skills.
- Enjoys teaching. Not only do our consultants learn new skills, they teach others. Our consultants provide training both to our customers and to our internal MRI employees.
- Basic Affordable Housing/Accounting/Business Knowledge. Our customers use our software for accounting and for managing affordable housing real estate properties. Understanding the fundamentals of accounting, business, and affordable housing is fundamental to delivering the best results.

We’re obsessed with making this the best job you’ve ever had
- We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

- Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.
- Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Big on family? So are we We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose
- Income Protection Plans give you the peace of mind you deserve.
- Further your professional development and growth with our generous Tuition Reimbursement Schemes.
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

MRI continues to _strive to amaze_ as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazin

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