Travel Operations Consultant Vibrant Travel Company
9 months ago
About the Role:
Company Overview:
Our client is a dynamic, young travel agency experiencing rapid growth while being dedicated to showcasing the authentic and diverse beauty of Africa. Their passionate team spans across the continent, with team members stationed in Nairobi, Durban, Uganda, Tanzania, and the Netherlands. Together, they curate unforgettable, off-the-beaten-track tours in Eastern and Southern Africa, catering to adventurous travellers seeking a genuine African experience.
**Responsibilities**:
Book accommodations, transfers, activities, and flights.
Manage end-to-end trips to South Africa, Namibia, Botswana, Mozambique, and Eswatini.
Finalize supplier guidelines and protocols before each trip.
Liaise with clients and suppliers during trips.
Establish and maintain positive relationships with key partners.
Resolve customer problems and complaints promptly to enhance satisfaction.
Negotiate favourable rates with existing and potential partners.
Collaborate with the sales team to ensure accurate trip bookings and minimize customer dissatisfaction.
**Requirements**:
**Essential**: Minimum four years of work experience in the Southern Africa travel or hospitality industry in a similar role.
**Essential**:Ability to work independently, take initiative, and stay connected while working remotely, and fully commit to the hours required in this demanding but rewarding environment.
**Essential**:Organized, structured, and effective time management skills.
Excellent written and verbal communication skills in English.
In-depth product knowledge of Southern Africa.
Commercial mindset, enthusiasm, and a team-oriented approach.
Cultural sensitivity.
Willingness to travel when necessary to meet customers and/or suppliers.
Live in or around Durban.
**Benefits**:
Competitive salary with performance-based bonus opportunities.
Transport allowance
Freedom to initiate and lead projects that align with your passion, such as designing and developing new experiences in Southern Africa.
Business Development trip opportunities to discover new places.
Growth prospects aligned with the company's expansion.
Entrepreneurial business environment with an international team.
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