Supervisor I

**Job Summary**:
Deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers.

**Key Responsibilities and Deliverables**:
**Drive sell out**
- Drive sell out by understanding targets per store, per brand and per LSM and breaking these down into measurable increments
- Increase volumes in stores by identifying fast vs. slow movers and increase / decrease forward share accordingly
- Drive ad hoc promotions / deals to increase sales
- Negotiate space based on rate of sales
- Identify in-store cross-merchandising opportunities
- Ensure stock pressure is applied
- Monitor in-store pricing and communicate anomalies to store owner / manager and client
- Control and report on out-of-stocks
- Ensure sufficient ordering of stock
- Effective management of returned goods system and follow up on damaged goods collections
- Develop alternative strategies to increase sales
- Ensure timely implementation of promotional activities and communicate non-compliance
- Training of store sales consultants
- Ensure all store sales consultants are registered on MCS and drive uploads

**Effective management of promotional activities**
- Facilitate the implementation of promotional grids as per agreed time-frames and objectives
- Communicate promotional activities to Samsung Product Consultants and customers
- Negotiate POS material with store owners / managers
- Ensure promotional activities have been implemented, maintained and reported on
- Provide feedback to relevant stakeholders
- Monitor competitors’ new innovations
- Ensure all staff understand mechanics of promotion and provide feedback to Management
- Create, plan, negotiate and execute innovative promotional campaigns / activities to drive sales in area of responsibility
- Carry out Blitz activities from time to time when required

**Achievement of POP objectives**
- Ensure store-specific planograms and category flows are implemented and maintained
- Provide feedback to client with regards to forward share changes
- Maximize forward share
- Identify and drive cross-merchandising opportunities
- Execute client brief in terms of POS material by channel
- Ensure market share is reflected in the category
- Ensure shelf health is implemented and maintained

**Operational Management**
- Resolve red flag issues and report to management when unable to resolve
- Compile necessary weekly / daily / monthly reports to communicate initiatives and performance
- Manage compliance of data capturing on handheld system (staff and self)
- Utilize available data to compile retail mapping reports
- Analyse data to create and implement initiatives to drive sell out
- Weekly store auditing of staff and identification of improvement actions through weekly meetings
- Establish action plans to improve based on weekly audit results
- Increase and maintain retail assets

**Effective distribution of all new lines**
- Inform customers and Samsung Product Consultants of new innovations
- Drive speed to market
- Negotiate new listings in stores with store owners/managers where required
- Distribute Trade Presenters / POP material to sales force and customers
- Train store sales staff on new innovations
- Provide feedback to clients on distribution of new lines
- Monitor sales of new lines
- Monitor competitors’ new innovations and provide visual and written feedback to client

**Effective stakeholder relationship management**
- Build sound relationships with all customers, staff and client management based on mutual trust and goodwill
- Provide continuous feedback as per client requirements (competitor activities, promotions, ROS, product recalls, innovations, pricing, planograms)
- Conduct review meetings with clients, customers and staff
- Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges or objections
- Manage change effectively through using influence and lobbying the right people, as well as positioning issues in ways that ensure buy-in from key individuals and teams

**Effective management of assets and expenses**
- Ensure all company assets are maintained according to company policy
- Manage discretionary budget to ensure optimum return on investment
- Monitor and control:

- fuel expenses
- vehicle expenses
- travel expenses of staff
- Cell phone expenses
- Ensure accurate salary input and monitor and control expense claims
- Ensure scorecard compliance
- Conduct effective management appraisals (C BAND and up)
- Ensure effective leave management and administration
- Check and monitor assets and ensure updated asset register (monthly)

**Effective people management**
- Through effective inspirational and practical leadership, facilitate the creation of accountable, full service teams who understand and strive to meet the needs of all client and group objectives
- Establishment and drive compliance t