Level 1 IT Support Technician
3 weeks ago
**Job Summary**:
As a Level 1 IT Support Technician, you will provide first-line technical assistance to internal employees, ensuring seamless day-to-day IT operations. Your role will involve troubleshooting basic hardware, software, and network issues, as well as supporting end users with their IT needs to maximize productivity.
**Key Responsibilities**:
- Diagnose and resolve common technical issues related to hardware, software, and network connectivity.
- Assist employees with the setup, configuration, and troubleshooting of computers, mobile devices, printers, and other peripherals.
- Document all support interactions and resolutions in the ticketing system accurately and promptly.
- Escalate unresolved or complex issues to Level 2 or specialized teams as needed.
- Provide guidance and training to staff on IT tools, systems, and best practices.
- Maintain and update an inventory of IT assets and ensure proper tracking of equipment assigned to employees.
- Assist in deploying and maintaining desktop hardware and software, including system updates and patches.
- Participate in team meetings and contribute to continuous improvement initiatives.
**Qualifications and Skills**:
**Required**:
- Matric certificate (Grade 12) or equivalent.
- Relevant IT qualification or certification, such as **NQF Level 5 Diploma in IT** or **MCSE/MCSA (Microsoft Certified Solutions Associate/Expert)**.
- Familiarity with Sage software or similar ERP/accounting systems.
- Proficiency in Windows and Mac operating systems, as well as Office 365.
- Basic knowledge of networking concepts (Wi-Fi, LAN, VPN).
- Excellent problem-solving skills and a customer-focused approach.
- Strong verbal and written communication skills.
- Ability to manage multiple support requests in a fast-paced environment.
**Preferred**:
- Prior experience in a help desk or IT support role.
- Certifications such as **CompTIA A+**, **ITIL Foundation**, or **Microsoft Azure Fundamentals**:
- Familiarity with Active Directory and remote desktop support tools.
- Basic understanding of financial or database structures as they relate to Sage.
Pay: R15 000,00 - R20 000,00 per month
**Education**:
- Diploma (preferred)
**Experience**:
- Microsoft azure: 1 year (preferred)
- Sage: 1 year (preferred)
- VPN: 1 year (preferred)
- LAN: 1 year (preferred)
- ERP systems: 1 year (preferred)
License/Certification:
- Microsoft Certified Solutions Associate/Expert (required)
**Location**:
- Randfontein, Gauteng (required)
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