Member Benefits Assurance Consultant

7 months ago

Johannesburg, South Africa PPS Recruitment Full time

**Job Advert Summary**:
A member of the PPS Life Insurance Intermediary Services team reporting to the Team Manager Retentions & Leads. This role will be responsible to nurture the customer relationship and acts as a sales enabler to drive re-purchase loyalty toward PPS products and services.

The Member Benefits Assurance Consultants analyse customer feedback, negotiate with customers, implement retention strategies, and compile reports for the Team Manager Retentions & Leads. A top-class Member Benefits Assurance Consultants is able to improve sales by creating lasting bonds with customers.

**Minimum Requirements**:
**Education**:

- A 3-year tertiary qualification (Degree/Nat Dip) in sales, marketing, or related field

**Experience**:

- 3+ years experience in a similar role.
- 2+ years call centre experience.
- 1 year retentions / sales specific experience in the long term insurance or banking industry.
- Previous Customer Service experience an advantage.

**Knowledge and Skills**:

- MS Access and SQL experience/skills.
- Have excellent verbal and written communication skills in English. A good command of the English Language.
- Have good decision-making skills.
- FAIS and FICA knowledge.
- Knowledge of Financial institutions (advantageous)

**Competencies**:

- A good business acumen.
- Drive Personal and Team Accountability.
- Willing to share knowledge and give expert opinion, and discuss recommendations.
- Competent writing and communication skills, to present/ communicate/ report on consolidated information.
- Proactive problem solving in pressure situations.
- Results Driven.
- Attention to detail.
- Have an empathetic but strong phone manner.
- Should be self-motivated, reliable and show initiative.

**Duties and Responsibilities**:
**Retention Responsibilities**:

- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Negotiating with customers to renew contracts and retain business.

**Other duties**:

- Writing and presenting customer behavior reports.
- Developing aggressive retention strategies based on customer feedback.
- To execute policies and procedures related to service delivery in Operations and between other areas.

**Stakeholder management**:

- Meeting with the sales team to propose customer retention solutions.
- Building positive relationships with customers and business associates.
- Provide support to the broader Life Operations teams.
- Establish, maintain and build relationships with key stakeholders.

**Maintain Product Expertise**
- In order to assess the procedures and system functionality, a Member Benefits Consultant must be an expert in the products offered by PPS. This requires one to take the initiative to master every feature and benefit of each product.

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