Member Benefits Assurance Consultant

3 weeks ago

Johannesburg, South Africa PPS Recruitment Full time

**Job Advert Summary**:
A member of the PPS Life Insurance Intermediary Services team reporting to the Team Manager Retentions & Leads. This role will be responsible to nurture the customer relationship and acts as a sales enabler to drive re-purchase loyalty toward PPS products and services.

The Member Benefits Assurance Consultants analyse customer feedback, negotiate with customers, implement retention strategies, and compile reports for the Team Manager Retentions & Leads. A top-class Member Benefits Assurance Consultants is able to improve sales by creating lasting bonds with customers.

**Minimum Requirements**:
**Education**:

- A 3-year tertiary qualification (Degree/Nat Dip) in sales, marketing, or related field

**Experience**:

- 3+ years experience in a similar role.
- 2+ years call centre experience.
- 1 year retentions / sales specific experience in the long term insurance or banking industry.
- Previous Customer Service experience an advantage.

**Knowledge and Skills**:

- MS Access and SQL experience/skills.
- Have excellent verbal and written communication skills in English. A good command of the English Language.
- Have good decision-making skills.
- FAIS and FICA knowledge.
- Knowledge of Financial institutions (advantageous)

**Competencies**:

- A good business acumen.
- Drive Personal and Team Accountability.
- Willing to share knowledge and give expert opinion, and discuss recommendations.
- Competent writing and communication skills, to present/ communicate/ report on consolidated information.
- Proactive problem solving in pressure situations.
- Results Driven.
- Attention to detail.
- Have an empathetic but strong phone manner.
- Should be self-motivated, reliable and show initiative.

**Duties and Responsibilities**:
**Retention Responsibilities**:

- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Negotiating with customers to renew contracts and retain business.

**Other duties**:

- Writing and presenting customer behavior reports.
- Developing aggressive retention strategies based on customer feedback.
- To execute policies and procedures related to service delivery in Operations and between other areas.

**Stakeholder management**:

- Meeting with the sales team to propose customer retention solutions.
- Building positive relationships with customers and business associates.
- Provide support to the broader Life Operations teams.
- Establish, maintain and build relationships with key stakeholders.

**Maintain Product Expertise**
- In order to assess the procedures and system functionality, a Member Benefits Consultant must be an expert in the products offered by PPS. This requires one to take the initiative to master every feature and benefit of each product.

  • Member Benefits Assurance Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa PPS Recruitment Full time

    Job Advert Summary:A member of the PPS Life Insurance Intermediary Services team reporting to the Team Manager Retentions & Leads. This role will be responsible to nurture the customer relationship and acts as a sales enabler to drive re-purchase loyalty toward PPS products and services.The Member Benefits Assurance Consultants analyse customer feedback,...

  • Administrator Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    The purpose of this position is to provide efficient administration and verification service in respect of quality assurance of claims that results in the improvement of client service and to minimise financial risk. The main responsibility of the Quality Assurance Administrator is to ensure that all claims and related documents conform to the set standards,...

  • Administrator Quality Assurance

    4 weeks ago

    Johannesburg, South Africa Salt Employee Benefits Full time

    The purpose of this position is to provide efficient administration and verification service in respect of quality assurance of claims that results in the improvement of client service and to minimise financial risk. The main responsibility of the Quality Assurance Administrator is to ensure that all claims and related documents conform to the set standards,...

  • Administrator Quality Assurance

    2 weeks ago

    Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    The purpose of this position is to provide efficient administration and verification service in respect of quality assurance of claims that results in the improvement of client service and to minimise financial risk. The main responsibility of the Quality Assurance Administrator is to ensure that all claims and related documents conform to the set standards,...

  • Member Benefits Assurance Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa PPS Recruitment Full time

    Job Advert Summary:A member of the Retentions team reporting to the Team Manager Retentions & Leads. This role will be responsible to ideate, design, implement and manage the retention and conservation strategies for PPS products and services.Retention specialists, also known as customer retention specialists, design and implement customer retention...

  • Member Benefits Assurance Specialist

    4 weeks ago

    Johannesburg, South Africa PPS Recruitment Full time

    **Job Advert Summary**: A member of the Retentions team reporting to the Team Manager Retentions & Leads. This role will be responsible to ideate, design, implement and manage the retention and conservation strategies for PPS products and services. Retention specialists, also known as customer retention specialists, design and implement customer retention...

  • Interactive Client Centre Consultant X3

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nmg Benefits Full time

    Interactive Client Centre Consultant x- Retirement Fund Administration Interactive Client Centre Consultant x- Retirement Fund Administration Location: Type of employment Full-time Role OverviewThe ICC consultant is the first point of contact for all members/clients and support for all internal stakeholders.Duties and ResponsibilitiesTo answer incoming...

  • Quality Assurance Consultant

    4 days ago

    Johannesburg, South Africa Afrihost Home Connect Full time

    **Job Overview**: As a QA Consultant, you will play a crucial role in ensuring the quality and reliability of software products and systems. Your primary responsibility will be to assess, plan, and implement quality assurance processes to meet client requirements and industry standards. You will collaborate with development teams, project managers, and...

  • Project Assurance Lead

    4 weeks ago

    Johannesburg, South Africa eSoft Development and Technologies Full time

    **The Job at a Glance** The programme / project assurance lead role reports into the IT Risk and Governance Lead role, who in turn reports to the IT SRG Director. This portfolio entails ownership of the Project and Delivery Assurance function, including but not limited to Delivery Assurance management, Project Management Office (PMO) management and...

  • Senior Employee Benefits Consultant Stellenbosch

    2 weeks ago

    Johannesburg, South Africa The Recruitment Council Full time

    Are you seeking a dynamic opportunity within the realm of financial services? A leading player in the industry is currently searching for a Senior Employee Benefits Consultant to join their esteemed team. With a focus on providing top-tier services to clients, this company values expertise, innovation, and dedication. As a Senior Employee Benefits...

  • Administrator Walk in Centre

    4 weeks ago

    Johannesburg, South Africa Salt Employee Benefits Full time

    PURPOSE OF THE ROLETo receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise...

  • Claims Administrator PSSPF exits

    2 weeks ago

    Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    The Claims Administrator is responsible for the accurate processing of the claims, within the agreed service level agreement between SALTEB and the Fund and meeting production standards. The duties includes requesting information and responding to enquiries.Areas of ResponsibilityEnsure that all quality assurance related activities as set out in the Quality...

  • Claims Administrator

    4 weeks ago

    Johannesburg, South Africa Salt Employee Benefits Full time

    The Claims Administrator is responsible for the accurate processing of the claims, within the agreed service level agreement between SALTEB and the Fund and meeting production standards. The duties includes requesting information and responding to enquiries.Areas of ResponsibilityEnsure that all quality assurance related activities as set out in the Quality...

  • Project Assurance Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa eSoft Development and Technologies Full time

    The Job at a GlanceThe programme / project assurance lead role reports into the IT Risk and Governance Lead role, who in turn reports to the IT SRG Director. This portfolio entails ownership of the Project and Delivery Assurance function, including but not limited to Delivery Assurance management, Project Management Office (PMO) management and...

  • Programme/project Assurance Lead

    3 weeks ago

    Johannesburg, South Africa eSoft Development and Technologies Full time

    The programme / project assurance lead role reports into the IT Risk and Governance Lead role, who in turn reports to the IT SRG Director. This portfolio entails ownership of the Project and Delivery Assurance function, including but not limited to Delivery Assurance management, Project Management Office (PMO) management and reporting. **What will you...

  • Quality Assurance Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Afrihost Home Connect Full time

    Job Overview: As a QA Consultant, you will play a crucial role in ensuring the quality and reliability of software products and systems. Your primary responsibility will be to assess, plan, and implement quality assurance processes to meet client requirements and industry standards. You will collaborate with development teams, project managers, and clients...

  • Project Assurance Lead

    2 weeks ago

    Johannesburg, Gauteng, South Africa Indipath Recruitment Full time

    Provide input into the holistic Operational execution strategy and plan, with a focus on Delivery Assurance and Project Management effectiveness Design and implement the Project and Delivery Assurance framework, ensuring incremental maturity improvement Define Delivery and Assurance function goals and contributions and lead the PMO effort and measurements...

  • Claims Administrator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    The Claims Administrator is responsible for the accurate processing of the deaths and disabilities' claims, within the agreed service level agreement between SALTEB and the Fund and meeting production standards. The duties includes requesting information and responding to enquiries.Areas of ResponsibilityEnsure that all quality assurance related activities...

  • Claims Administrator

    4 weeks ago

    Johannesburg, South Africa Salt Employee Benefits Full time

    The Claims Administrator is responsible for the accurate processing of the deaths and disabilities’ claims, within the agreed service level agreement between SALTEB and the Fund and meeting production standards. The duties includes requesting information and responding to enquiries.Areas of ResponsibilityEnsure that all quality assurance related activities...

  • Section 14 Administrator

    4 weeks ago

    Johannesburg, South Africa Salt Employee Benefits Full time

    Section 14 Transfer Administrato is responsible for all duties relating to Section 14 in and out.PURPOSE OF THE ROLEPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries...