Night Auditor 5 Star Hotel

4 weeks ago


Polokwane, South Africa HotelJobs.co.za Full time

Night Auditor is responsible for verifying that all revenue and expenses were claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail. They'll also check room rates to ensure accuracy before reporting them on opening night.

**Responsibilities**:

- Verify posted entries to guest and non-guest accounts.
- Balance all front office accounts.
- Resolve room status and rate discrepancies.
- Review guest credit transactions against established limits.
- Generate operational and managerial reports.
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking

**Qualifications**:

- Strong customer service skills
- Knowledge of safety and security procedures
- Advanced math and bookkeeping skills
- Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
- Attention to detail and organizational skills
- Time management and multitasking skills
- Excellent verbal and written communication skills
- Ability to solve problems and diffuse tense situations


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