Night Auditor

4 weeks ago

Polokwane, South Africa Adzuna ZA B C2 Full time
Requirements

  • 3 to 4 years of experience in a night audit position.
  • Proficient in Opera Systems
  • Strong Management Skills
  • Matric
  • Relevant qualification is required

Job Duties
  1. Front Desk Operations:
    • Check-in and check-out guests during the overnight shift.
    • Respond to guest inquiries, requests, and complaints in a courteous and professional manner.
    • Handle reservations and room assignments.
  2. Financial Transactions:
    • Balance and reconcile daily financial transactions, including room charges, cash, and credit card payments.
    • Prepare and distribute daily financial reports to management.
    • Verify the accuracy of guest folios and billing information.
  3. Nightly Auditing:
    • Conduct nightly audits of guest accounts, ensuring accuracy in charges and payments.
    • Identify and resolve discrepancies in financial records.
    • Maintain records of cash transactions and reconcile cash drawers.
  4. Security and Safety:
    • Monitor security cameras and perform routine patrols of the property to ensure the safety and security of guests and premises.
    • Respond to emergency situations, such as fire alarms or medical incidents, following established protocols.
  5. Administrative Tasks:
    • Complete end-of-day procedures, including posting charges, generating reports, and preparing the hotel for the next day's operations.
    • Perform data entry and maintain accurate records of guest information and transactions.
    • Assist with administrative duties as needed, such as filing, photocopying, and organizing documents.
  6. Customer Service:
    • Provide exceptional customer service to guests, addressing their needs and concerns promptly and professionally.
    • Assist guests with special requests, such as arranging transportation or providing local area information.

Salary:
R10 000

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