Accounts Executive
6 months ago
Guide strategic direction of the Assistance Division - First point of contact: ensure elevated queries are resolved, preventative actions implemented and feedback loops effectively maintained. - Monitor the implementation of risk management strategies within the division - Building effective relationships with internal and external stakeholders - Report into EXCO or the Board on the Assistance Division where required. - Analysis: reporting and trending. Providing recommendations to relevant stakeholder across the portfolio.
Ownership of service delivery to, and retention of, Assistance clients - Work closely with the COO and operational heads of Finance, IT, Claims and Clinical to ensure client service level agreements are met. - Develop strategic and operational plans to drive service delivery and improvement within the Assistance division. - Develop and generate appropriate reporting to business in respect of the Assistance division.
Develop and maintain strong relationships with key senior staff at each Assistance client. - Primary responsibility for periodic client reporting as per each Key client agreement. - Primary escalation point for escalated complaints/ issues from Assistance clients - Manage assistance partner agreements and relationships to facilitate optimal global assistance capability.
- Support the CEO, COO or other business development staff in selling Assistance services to new clients,and up-selling additional services to existing Assistance clients. - Project lead role in completing proposals, or tender submissions to current or prospective Assistance clients. - Work closely with the CEO in development of new services for the Assistance Division - Project lead for operational on-boarding of new Assistance clients
**Job Type**: Permanent
Ability to commute/relocate:
- Sandton, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (required)
**Experience**:
- Accounts Management: 5 years (required)
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